Khaled Baqer

Customer Service Officer at Australian University

• Kuwait
• My current job since December 2022

• Secretary of head of division Subhan storage
Bank Boubyan
• Call Center Advisor

Current Working Place: Australian University
• Customer Service Oficer

Responsibilities For Australian University
• Managing incoming calls and customer service inquiries
• Engage customers regarding queries.
• Follow communication procedures, guidelines and policies.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods.
• Handle customer complaints, provide appropriate solutions.
• Handle on call communications

Responsibilities for Ministry
• Upholding legal requirements
• Preserving efective records and administration
• Organizing and servicing meetings
• Prioritizing workloads
• Implementing new procedures and administrative system
• Coordinating mail
• Filing
• Managing databases
• Handling correspondence

Responsibilities For Bank Boubyan

• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them.
• Respond to the needs of customers and provide personalized service.
• Provide information on the company's products or services and generate interest in the ofer.
• Upsell products and services.
• Research needed information using available resources.
• Process orders, forms, and applications
• Route calls to other team members whenever needed.
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Manage & update customer databases.
• Follow-up on customer calls
• Boost customer loyalty by ofering a proper experience over the phone.