Customer Service Officer
Syriatel Mobile Telecom
Total years of experience :6 years, 4 Months
• Managed customer complaints, queries and requests in a timely manner, and Prepared ad hoc, and weekly reports.
• Coordinating between other departments to solve all customers' problems.
• Convert all opportunities for sales to enhance and deepen customer’s relationships.
• Ensure that all customer problems are reported and highlighted to the relevant department.
• Perform other tasks as directed by management every time.
• Ensure every inquiry handled is correctly logged into the system.
• Ensure that all customers’ queries and problems get resolved.
Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Duties:
• Contact originating department for additional information as needed.
• Contact debtors by phone, correspondence and personal contact to determine willingness and ability to pay, explains legal requirements and obligation.
• Obtains payments, renegotiate payment schedules, or to obtain funds through responsible relatives or other means.
• Consult standard sources to locate debtor or property.
• Request information from a variety of individuals and private and public agencies to locate debtor and determine assets or secure payments.
• Liaise with the local and foreign banks in regard to delinquent accounts.
• Maintain account records, including contacts, correspondence, payments, documents, and legal actions initiated or taken.
• Gathers and assembles necessary supporting documents.
• Input and operate computer terminals to access and print information to maintain and update files.
• Recommends legal actions to be taken for outstanding accounts; forward file and recommendation to supervisor for review and approval.
• Orients and trains new employees when needed.
• Receive, direct and relay telephone, Email, and fax messages.
• Request quote and follow-up with companies until quotes are being handed over to the relevant department in time.
• Processing incoming mail to the management and the mail issued from the management to the staff on daily bases.
• Train and evaluate new employees.
• Direct the general public to the appropriate staff member.
• Maintain the general filing system and file all correspondence.
• Provide word-processing and secretarial support.
• Type confidential documents on a word processing system.
• Assist the Management as requested.
• Perform other related duties as required.
Was responsible for managing overall operation of the store provided sales service to the customer in the shop. Assist the manager to form and implement strategies to achieve monthly sales target. Maintaining quality customer service standard. Inventory control.
Bachelor of Law - LLB Sept 2007 - ٍثح2013 Damascus University Damascus, Syria