General Manager
BLUE TREE CLINICS
مجموع سنوات الخبرة :17 years, 1 أشهر
Increases management's effectiveness by recruiting,
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objective
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Territory Management, Market Knowledge, Presentation Skills,
Conduct performance evaluations for all department supervisors and key personnel as scheduled.
Coordinate supportive services of the branch, such as FDO, Clinics and Physicians,
Handling patient, Staff Complains
Report regularly to the Chief executive officer operational issue.
Report daily and monthly figures /statistics of number of Calls/Patients to have better understanding of Business Revenue and work on developing the area which requires improvement accordingly.
Manage operations: staffing, customer service, revenue, expenditure & accounts, statutory compliance and security & safety.
Setting up and meeting performance targets for speed, efficiency, and quality;
Managing the daily running of the call centre;
Maintaining up-to-date knowledge of industry developments and involvement in medical field networks;
Monitoring random calls to improve quality, minimize errors and track operative performance;
Coordinating staff recruitment, including writing vacancy advertisements, interviewing, assessment and liaising with Head of HR with this regards .
Manage and direct all aspects of incoming call centre operations.
Implements and reviews call centre policies and procedures.
Develops and monitors quotas for service volume and timeliness.
Train and supervise call centre employees. Track calls volume, reporting discrepancies and areas that need improvement to their employer.
Builds strong positive communication with physicians and works as a team to enhance the success of the practice.
Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.
Responsible for profit and loss performance of assigned business unit. Participates in budget creation and expense management.
Recived Full Training of Call Center and how to manager call center