Assistant Housekeeping Manager
Alghanim Industries
Total des années d'expérience :15 years, 2 Mois
managing all cleaning services to all trolley stores
Managing all cleaning contracts under marafick national
manage all departments under soft services (housekeeping, laundry, porters, drivers, valet parking and security)
Executes activities of the Housekeeping Services Department in accordance with client expectations, service requirements, company goals and objectives. 1.2. Achieve excellence in all areas of service ensuring compliance with company recognized standards.
1.3. Ensure that an updated copy of service contract/scope of work is always available on site. Frequently refer the same to ensure compliance with the service provisions and scope of work.
1.4. Ensure that functional heads are informed about contractual obligations in their given areas of activities. 1.5. Inspects all areas of operations regularly to ensure compliance with company and accreditation standards and procedures.
1.6. Keeps and maintains an approved record of client and company supplied equipments. Update equipment list through periodic inventory. Requests in writing repair or replacement of equipments as and when required and keep records of the same.
1.7. Reviews monthly and daily requisitions with supervisors and storekeeper to control excess or shortages of stocks.
1.8. Closely monitors stock level and stock rotation and ensures compliance with the given targets and objectives. Conducts regular inventories to check discrepancies between physical and actual stock. Ensures that stock is properly maintained and procedures are followed properly. Inspects storage areas to check any spoilage or damage to inventories. 1.9. Controls supplies and payroll cost and operates within budgeted targets.
1.10. Develops and maintains an organizational structure and staffing schedules (within the Housekeeping Services Department of a client facility) to ensure effective execution of approved objectives. 1.11. Plans and prepares duty lists as well as cleaning procedures and schedules by area of service and coordinates with client any changes or modifications as and when required.
1.12. Ensures timely execution of contractual services to various units. Maintains daily control on the quantity and the quality of the supplies and services offered to client. 1.13. Controls all deliveries and invoices, quality and storage of supplies. Makes sure all storage areas and doors are locked when not in use.
1.14. Monitors staffing level regularly. Prepares vacation and replacement plan for key personnel in consultation with Operations Manager. Submits staff needs forecast to the superior.
1.15. Identifies staff training needs and initiates training process in coordination with superiors. Monitors and supervises on-the-job training process on location as per training guidelines and procedures. Ensures to keep up-to-date records of all training both of-the-job and on-the-job.
1.16. Ensures proper usage and handling of training manuals and material available on site. Keeps records of such documents and ensures proper handover as and when required.
1.17. Prepares duty roster of staff on site and monitor compliance. Ensures proper allocation of duties to control overtime.
1.18. Develops and maintains documentation and other criteria as required by all regulatory agencies. 1.19. Keeps Operations Manager informed of all the major issues or development related to the operation. 1.20. Consults and seeks approval from superior for any non-contractual request from client involving extra cost.
1.21. Serves as a resource and ensures communication for client administration, staff, and company personnel by communicating new industry, cleaning, laundry and operational trends. Communication methods include participation on client committees and conducting department meetings and training sessions.
1.22. Ensures smooth running of LMS (Location Management System) through proper maintenance of computer and data input/out put control. Ensures safety and proper usage of computer equipments. 1.23. Performs all other duties as directed by the Operations Manager within scope of work.
Ensure successful management and completion of the projects through professional project management within budget, timeline and within quality standards.
Keep the deputy general manager informed on the status of the projects, general and specific issues on an ongoing basis to ensure management support when needed.
Comply with the company policies and procedures and working practices.
Keep confidentiality in all related matters.
Maintaining the project information and records and all the projects related administration issues.
Review and evaluate the projects performance every 6 months and discuss their results with the top management and the project managers/in-charge for better work efficiency and effectiveness.
Provide training sessions for the project managers/in-charge when needed.
Monitor the contracts processing, utilize resources correctly and ensure that projects are scoped from the start according to the contractual agreement.
Resolve, investigate about problems, incidents and injuries that happened in the projects sites.
Take serious actions toward any violation of the company policies in the projects.
Call for meeting with the allocated project managers/in-charge for development and updating as needed.
Monitor and audit the requests / orders of the projects' monthly material requisitions, timesheets, salaries and to be in line with the contract budget.
Leads, directs and manages all staff working in laundry, housekeeping, room service, hospitality, patient complaints, contracts for contractors, security guards, porters and drivers.
Ensure timely and effective communication and collaboration among departments and provide operational oversight throughout the hospital
Supports operational and facility services throughout the entire hospital on a 24-hours basis
Develops appropriate plans, policies, processes and procedures to enhance effectiveness and efficiency in the assigned departments.
Supports staff training, development and growth through continuing education and quality improvement.
Schedules procedures, work methods, recruitment selection, performance reviews and corrective action according to defined policies, procedures and guidelines.