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Khaled ElNahass, loans collection

Khaled ElNahass

loans collection·aljeser group

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 11 years, 1 months

loans collection

June 2022 - Present

aljeser group

Dubai, United Arab Emirates

June 2022 - Present

call canter collection agent for owed debit .
Company industry:
Islamic Banking
Job role:
Customer Service and Call Center

Restaurant Supervisor

November 2020 - April 2022

Americana Group

Al Jahra, Kuwait

November 2020 - April 2022

-Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
-Completed store opening and closing procedures and balanced tills.
-Delivered successful training to the new employees during tenure, educating on successful work processes and productivity strategies.
-Helped store management meet standards of service and quality in daily operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Delivery Dispatcher

September 2019 - November 2020

Americana CO. Hardees's Branch

Al Jahra, Kuwait

September 2019 - November 2020

• Directed dispatching, routing and tracking of the fleet vehicles.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered services to customer locations within specific time frames.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Support Services

Call Center Agent -Soft and hard collections

September 2018 - August 2019

ElRa'ay Legal Office( Kuwaiti CO.)

Alexandria, Egypt

September 2018 - August 2019

• Worked in call center environment handling manual dialed outbound calls.
• Negotiated with customers to devise repayment plans and minimize collections receivables.
• Handled outbound and inbound calls daily with goal of collecting owed debt.
Company industry:
1336
Job role:
Customer Service and Call Center

Call Center Agent -Customer Service and Telesales

February 2018 - September 2018

mer Service and Telesales at ProLeaders courses academy (Saudi company)

Alexandria, Egypt

February 2018 - September 2018

• Handled outbound and inbound calls for interested customers about company offerings with knowledgeable responses about products and services to qualify leads
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed the target .
• Recorded and updated customer information in online systems .
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent- Customer Care

October 2016 - January 2018

vodafone Egypt

Alexandria, Egypt

October 2016 - January 2018

• Provided excellent customer care by responding to requests, assisted call-in customers with questions and orders and solve customer problem.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Hotel Receptionist and night editor

September 2015 - September 2016

ElHaram Hotel

Alexandria, Egypt

September 2015 - September 2016

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Resolved customer problems and complaints
• Collaborated with team members to handle guest requirements from check-in through check-out.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Training as an Hotel Receptionist

February 2015 - May 2015

Hayat Regency

Sharm el Sheikh, Egypt

February 2015 - May 2015

3 Monthes Training
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Higher Institute For Hotel Management Egoth

June 2017

June 2017

Bachelor's degree, Tourism Management

Egypt

Tourism Management

Faculty Of Arts And Litterature of Alexanderia French Department

June 2013

June 2013

High school or equivalent, Linguistics And Literature

Egypt

2 years of study - Non Graduated

Lycèe La Libertèe Secondary French School

June 2011

June 2011

High school or equivalent, Secondary Education in French

Egypt

Saint Vincant De Paule French School

May 2008

May 2008

High school or equivalent, Primary and Preparatoy Education in French

Egypt

Skills

Phone Etiquette

Expert

Client Handling

Expert

Supervising

Expert

Smarty

Expert

Leading People

Expert

Store and Staff Management

Intermediate

Administrative Support

Intermediate

Staff Training

Intermediate

Hospitality

Expert

Able to learn anything in a short-term

Expert

Multi-Tasking

Expert

Sence Of Urgency

Expert

Customer Satisfaction

Expert

Data Entry and fast typing

Expert

Work under pressure

Expert

Work as individual

Expert

Helper

Expert

Excellent Softwares and Systems user

Expert

outlook

Expert

mail

Expert

problem solving

Expert

teamwork

Expert

operation

Intermediate

outbound

Expert

team leadership

Intermediate

team management

Expert

Leadership

Intermediate

Take Desicions and fast problem solving

Expert

Interpersonal Communication and handling way

Expert

Teamwork and Collaboration

Expert

Proficient computer skills

Expert

Time Managment

Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Hobbies and interests

Learning