Senior Account Manager (Current Job)
Raqmiyat Information Technology
Total des années d'expérience :12 years, 3 Mois
Responsible for selling Raqmiyat product and solutions
- Smart Business Solutions SBS (Oracle ERP / Fusion, SME ERP - GEMS, Mobility Solutions, and
Enterprise Platform).
- Enterprise Technology Solutions ETS (Technology Consulting, Cloud hosting, Cyber Security,
Hardware &Infrastructure, and Managed Services).
- Technical Staffing Services TSS (Short-term or temporary hiring and Outsourced staffing/payroll
services).
Responsible for selling G.Tech product and solutions like (IT integrated solutions, Security Solutions, Physical
Security and Access Control, Smart Network and Data centers, IT Management software and solutions, Video
Conference solutions, Auditorium solutions, Smart Education Technology, Tracking System, RFID
Applications, Digital Signage, IP multimedia network (IPTV and IP CCTV) and Critical Solutions (NOC and
Command Centers).
responsible for selling Mobinil new solutions and supporting them like (GPS tracking system, PABX system, Surveillance solution, Cloud, Domains and Web Hosting), responsible for actively driving and managing the technology evaluation stage of the sales process, working as the key technical advisor and product advocate for our products, articulate technology and product positioning to both business and technical users, identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process, establish and maintain strong relationships throughout the sales cycle, development and delivery of product demonstrations.
Lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees, conduct and periodically review contents of the initial training for all Benefits Operations Client Team employees, review contents of the initial training of new Employee Advocates (EAs), including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures.
Provide technical point of contact for (Internet, landline, TV and receivers) for customers’ incidents, diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs, document all troubleshooting and incident management actions via the electronic incident management system in a timely manner and perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence