Hotel Manager
Royal Hospitality
Total years of experience :13 years, 8 Months
Completed weekly front office rota to guarantee optimal cover for
operations.
Prevented overspending by constantly monitoring budgets and payroll
records.
Used customer satisfaction survey findings to address improvement
areas.
Handled customer complaints calmly and professionally to maintain
hotel reputation.
1-Supervise the front office operation and ensure that the procedures are respected accordingTo the hotel policies .
2- During high occupancy take all necessary steps to cover every reservation and manage the “Walk-In guests to maximize the results
3-Coordinate with the Housekeeping department for the make-up of any checked-out rooms.
4-Welcome and escort the VIPs.
5- Record all events ( in the Duty Manager log book ) that have occurred during the night.
6-Personally supervise the master files groups and layovers arriving during the night.
7- Apply fire regulations and ensure that they are applied by others.
8- Maintain relations with all division heads concerning the operation of their division during the night.
9-Supervise the preparation of all night reports and the process of the closing day.
10-Sign any adjustment in case of incorrect billing, explaining the reason of the correction
11-Supervise the preparation of the police report.
12 -Attend Rooms Division meetings.
13 -Ensure the guest complain are record (in dut manager log book) and immediate corrective action is taken by the department concerned
Checks the reservation file and prepare the blocking for individual and groups.
Prepares the VIP treatment form and ensure the right distribution in the right time.
Ensures the issuing of all documentation required by the authorities.
Prepare the room suggests floors closing plan in low occupancy and communicate the information to the concerned departments.
Control the store requisitions and make sure of the proper use of office supplies.
Ensures that the front desk is manned all times.
-Ensures that the hotel credit policy is fully implemented.
Ensures that staff attends the shift briefing conducted by seniors.
Ensures that staff is respecting the hotel standards with regards to guest courtesy.
plan room assignments according to reservations and requests.
Regularly check the Front Office night report.
-Notify management of VIPs arrivals.
Ensures that front office staff got all in-house functions and that they are fully aware of it.
Responsible for check in large groups that more than 15 rooms and up to 300 rooms in the same group.
Responsible for the work the beark down of the groups .
The same job in the same hotel
1- Greet all guests at any time and always maintain high standards of behavior and appearance as expected of a Meridien Hotel in his attitude towards guests .
2- Ensure upon check-in that the guest completes the registration card legibly, and that the guest is assigned a room type and rate indicated, on the reservation form.
3 - Follow-up on escort of guests to their rooms upon check-in as well as their luggage dispatch.
4- Ensure that the rooms status is accurately and immediately updated.
5 - To be aware of all the Reservation standards procedures including correct forms to use and how to read a fax booking.
6- Take personal interest and pride for ensuring that the reception desk area is kept clean all the time.
7- Supervisory responsibility over bellboys giving directives concerning taking bags to and bringing bags from rooms.
8 - To take messages and convey it to the guests.
9 - Know perfectly all types of rooms, their rate and their special specification.
10 - To post all charges coming from deferent areas to guest’s account.
11- To handle guest Check-Out according to hotel internal policy and procedures.
12- To ensure proper charges to guest account and prevent hotel revenue loss.
13 - Settlement of guest accounts during the check-out.
14 - Charging the right charges to Travel Agents/ Corporate Accounts, according to the proper way of settlements, (Voucher-Cash Receipt-Credit Letter …). C/L activities.
15- Handling the filling process for the hotel out-lets room charge checks.
16- Handing the special discounts for specific hotel guests and as approved
17- Handling the Check-Out Bellman Cards, cashier part ONLY.
To charge the guest for the calls he/she made from the Operator’s desk by making the charge voucher upon the termination of calls and deliver it promptly to the Front Office Cashier.
5- Know all telephone rates which are in force and any changes.
6- To wake-up the guests with a warm and friendly voice
7- To ensure that the wake-up call service is handled correctly, accurately and reviewing the wake-up call sheet upon taking the shift for accuracy.
8 - For guest’s incoming fax you must inform the guest immediately through the telephone, put it in a sealed envelope and give the bellboy for speed delivery.
5 * hotel, 1468 rooms, 12 F&B outlet, Spa, Health club, aqua parq