Multi-Store Manager
mms global
Total years of experience :21 years, 11 Months
Manages the scheduling of the sales associates’ work shifts, ensuring a fair rotation, in compliance with the store regulations and priorities.
Supervises the efficiency and performance of the sales associates, giving them regular feedback and supporting them in the sales.
Promotes a high level of motivation among sales staff and is committed to provide a peaceful and positive environment for the team.
Identifies the high-performance resources who can take a career growth within the company and is responsible for its development.
Monitors and ensures the optimal performance of the store, of its internal display areas and of the shop windows.
Guarantees the good organization of the store, the state of maintenance and cleanliness of premises, furniture, equipment and materials, as well as the overall image of the store and its staff.
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Achieve growth and hit sales targets by successfully managing the sales team
Fully responsible on the store profit and loss, aiming to maximize sales and reduce expenses.
Fully responsible on the store merchandise planning and brand mapping.
Set daily, weekly and monthly targets with Retail Supervisors and implement SMART action steps.
Manage shop events and promotions, maximizing the store customer database through an in-house loyalty program.
Ensure all staff members implement the Company customer service standards.
Implement the relevant display merchandise guidelines, and honor the Brands’ merchandise standards that tally with the company standards.
Encourage, motivate & inspire the team to achieve store goals and objectives.
Conduct periodic performance management on all subordinates.
Conduct succession planning on potential candidates, improving their capabilities.
Differentiating staff members skills deficiencies and assign them to relevant trainingsParis
Crafted strategic individual and team sales targets, reviewing monthly performance and addressing obstacles as required.
• efficiency.Managed stock within a set minimum and maximum levels to serve customers without over-extending finances
• Collect and compile information related to new launches and prepare.
• Prepare animations brief, and coordinate the design process with the Lebanese team Strategic
• Coordinate the local production of marketing material (prints / display material, etc.)
• planning for forecasts, headcounts, buying budgets, and events
• Launching the novelties, through promotional campaigns in the stores, visibility enlargement agreements of the brand with retailers,
• Regularly visit key POS in the Syria to gather pictures and feedbacks on key competitors’ activities.
• Compile monthly reports on competitors’ new launches and trade marketing activities.
• Monthly, and weekly planning for all points of sale to ensure all sales and KPI targets are achieved
• Establishment & development of partner relationships through-retailer relationships the right pool of talent is well training the best calibrere representing the brand
• Assurance of the brand's image and the execution of its guidelines, through program meetings with the team & external gatherings with the retailers
• Analytical and strategic reports to ensure full view of the market change through out business plans and ensure thoughtest share of the market
• Motivate, encourage and inspire your team
• Monitor and improve sales performance and productivity
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Oversaw daily operations of the store, including inventory and supply restocking, cash handling and assisting customers.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Analyze data to create the best strategy for your store
• Maintained excellent client satisfaction by providing professional, courteous customer service.
• Resolved cashier's conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing cashiers to maximize team agility and performance.
• Evaluated cashier's performance and conveyed constructive feedback to improve skills.
• Respect and ensures that the correct procedures of the Till routines are followed both by the cashiers and the managers
• Transmits and Follows up that all cashier team has access to the newest information from Head Office and is acted upon it
Project proficient manager