Training Senior Manager
Mercedes-Benz Egypt
Total years of experience :19 years, 4 Months
Responsible for developing and embedding a comprehensive Learning and Development strategy, and ensuring the highest standard of contemporary learning and development solutions across all retail stalk-holders, aligning to business needs both current and future and in accordance with international best practice.
•Ensure delivery of cost effective solutions within the agreed L&D budget; monitor and continually review costs and adjust expenditure. Develop a robust framework that measures productivity, cost effectiveness and return on investment.
•Manage the L&D Leadership team, and drive a culture promoting innovation, continuous improvement and collaboration across the L&D team.
•Ensure the L&D administration team provide a comprehensive centralised training support and administration services.
•Directly support through the provision of English language competency programmes as a foundation and a series of careers within the industry.
•Maintain a high level of representation and dialogue with external agencies worldwide and leading business schools as well as maintaining links with other Aviation industry members through forums and formal membership of interest boards.
1. Overseas Training Center (OTC) development and management for the whole African countries.
2. Managing the training process in 32 countries in the Africa Region.
3. Managing, planning and implementing the training activities in accordance with existing policies and best practices to ensure that all the has the required knowledge, skills and competencies to carry out the work required of them in achieving the Divisions goals.
4. Workforce competency appraisal.
- Appraisal competency of employee periodically.
- Identify quality of workforce as requirements
- Develop testing and evaluation procedures.
5. Training Budget
- Considering the costs of planned programs and keeping within budgets.
- Assessing the return on investment (ROI) of any training or development program is becoming increasingly important;
6. Training material development (PPT and other materials for theoretical & practical training).
7. Training plan setting and result management.
8. Technical advice and support for African distributors along with field visits
9. After sales related materials translations.
10. World Skills Olympics Development
Countries Visited to Conduct a Training
Korea, South Africa, Morocco, Egypt, Sudan, Ghana & Algeria
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1. Classifying and obtaining the service staff skill level and provide them with the necessary recommendations regarding the different needs (TNA) of the training materials to reach a homogeneous skill mix of the service staff.
2. Supervising & training the trainers.
3. Instructing to the service staff the different technical courses using all the available training tools efficiently insuring a high degree of benefit which reflects directly to the job quality.
4. Preparing an apprenticeship / new hiring technicians plan which involves leading each apprentice through the various stages of growth and development.
5. Reporting to the technical manager the long term skill improvement of every service member with the suitable recommendations which helps into upgrading their skills aiming to enhance the productivity and come back results.
6. Preparing the annual training plan for the service staff and submitting it to the line managers .
7. Identifying and addressing the training and development needs to ensure technical capability and high level of skills are achieved.
8. Supporting other departments (Sales, Marketing, etc.) with technical issues when needed.
9. Evaluating the effectiveness of the training programs, using surveys, questionnaires, interviews and observation, in order to plan future courses or to amend existing ones.
1. Instructing to the service staff the different technical courses using all the available training tools efficiently insuring a high degree of benefit which reflects directly to the job quality.
2. Effectively managing the group learning environment, while providing individual coaching where needed to ensure maximize training effectiveness for each learner.
3. Designing training documents and papers for certain subjects when needed.
4. Ensuring the delivery quality & effectiveness of all training courses meets or exceeds the standards.
5. Developing and conducting assessment methodologies for engineers / technicians to ensure that the transfer of knowledge has occurred and can be applied in the workplace.
6. Translating service manuals, training books / programs from English to Arabic for the technicians.
7. Making a quarterly Skills Contests for the engineers / technicians to evaluate their skills.
8. Designing & providing Engineers/Technicians trainings in the following ways :
O Classroom Training
Theoretical demonstration of the course in the class room.
O Practical Training
Practical activities, disassembly, assembly according to the service manual and wiring diagrams .
1. Applying logical approach to vehicle diagnosis & repair while ensuring safe work practices are followed.
2. Responsible for 7 technicians for troubleshooting & diagnosis electrical & mechanical repairs.
3. Weekly presentation of workshop key figures; efficiency, productivity, effectiveness, etc.
4. Monthly preparation for workshop incentive plan.
5. Responsible for 'Road-Assist' vehicle on shift basis.