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Khaled Morsy, Sales Consultant

Khaled Morsy

Sales Consultant·Rolls-Royce (Ali Alghanim & Sons Automotive)

Kuwait

Bachelor's degree, Business Administration And Computer Science

Work experience

Total years of experience: 9 years, 5 months

Sales Consultant

July 2024 - Present

Rolls-Royce (Ali Alghanim & Sons Automotive)

Al Kuwait, Kuwait

July 2024 - Present

• Manage the full sales cycle from customer inquiry to vehicle delivery.
• Build and maintain long-term relationships with high-net-worth clients.
• Deliver premium customer experience aligned with luxury brand standards.
• Maintain CRM sales pipeline and customer records.
• Handle after-sales follow-up and customer concerns.
• Support VIP customers and maintain high service standards.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Consultant – Automotive

January 2024 - Present

Rolls-Royce,

Al Kuwait, Kuwait

January 2024 - Present

• Managed customer journey from showroom entry to vehicle delivery
• Provided consultation on models, specifications, and pricing
• Guided clients through vehicle configuration
• Followed up on payments and delivery coordination
• Used CRM (Keeloop) to manage sales pipeline
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Operations Coordinator / Service Center Supervisor

January 2022 - July 2024

Samsung Service Center (Al Andalus Trading Co.)

Al Kuwait, Kuwait

January 2022 - July 2024

• Supervised and coordinated 10 field teams of technicians and drivers.
• Managed 25+ daily service requests and dispatch operations.
• Handled escalated customer complaints and service issues.
• Improved workflow efficiency and reduced service turnaround time.
• Coordinated between customers, technicians, and management.
• Ensured service quality, customer satisfaction, and KPI achievement.
Company industry:
Consumer Electronics

Operations Coordinator

January 2022 - January 2024

Samsung,

Al Kuwait, Kuwait

January 2022 - January 2024

• Coordinated service operations between head office and Kuwait teams
• Managed and distributed service requests by location
• Assigned technicians and monitored workflow
• Closed service requests after quality check
• Managed staff schedules and reports
Company industry:
Construction & Building
Job role:
Administration

Senior Sales Associate

October 2018 - January 2022

X-cite

Al Kuwait, Kuwait

October 2018 - January 2022

• Consistently achieved and exceeded monthly sales targets.
• Provided tailored product consultation based on customer needs and budget.
• Delivered strong retail customer service and product support.
• Built customer trust and improved customer retention.
• Supported store operations and team coordination.
Company industry:
Retail & Wholesale
Job role:
Sales

Senior Sales Associate

January 2018 - January 2022

X-cite,

Al Kuwait, Kuwait

January 2018 - January 2022

• Sold TVs, audio, computers, printers, and mobiles
• Advised customers based on needs and budget
• Handled SAP & POS systems
• Acted as in-charge during supervisor absence
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service Agent

January 2017 - October 2018

Viva Telecom

Al Kuwait, Kuwait

January 2017 - October 2018

• Handled customer complaints and service issues professionally.
• Resolved 30+ customer inquiries efficiently.
• Supported telecom product sales and customer support.
• Maintained customer retention through effective problem-solving.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Agent

January 2017 - January 2018

Viva Telecom,

Al Kuwait, Kuwait

January 2017 - January 2018

• Handled complaints and service issues
• Achieved sales targets for lines and contracts
• Provided product recommendations
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

6 University

August 2018

August 2018

Bachelor's degree, Business Administration And Computer Science

Egypt

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Skills

AUTOMOTIVE SALES
Intermediate
AUTOMOTIVE SALES
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
SALES
Intermediate
SALES
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Kuwaiti Driving License
Visa

Hobbies

  • Football (team player)Fitness & gym training
    Regularly engage in team sports and fitness training, which enhanced my teamwork, discipline, and commitment.