khaled salah eldin

1- Operations Management:

Develop and implement operational policies and procedures to improve efficiency and productivity.
Oversee daily operations and ensure smooth coordination between different departments.
Monitor and manage operational budgets, ensuring cost-effectiveness and resource optimization.
Ensure compliance with all regulatory requirements and industry standards.




2- Estimation:

Develop and manage estimation processes to ensure accurate and timely cost assessments for projects.
Collaborate with sales and project management teams to provide reliable cost estimates and proposals.
Analyze historical data and market trends to improve estimation accuracy.


3- Production Management:

Oversee the production process to ensure high-quality output and timely delivery.
Implement and monitor production schedules to meet customer demands and optimize resource use.
Identify and resolve production issues to minimize downtime and maintain productivity.

4- Procurement:

Manage the procurement process to ensure timely and cost-effective acquisition of materials and supplies.
Establish and maintain relationships with suppliers and negotiate contracts to secure favorable terms.
Monitor inventory levels and implement strategies to optimize inventory management.

5- Logistics:

Oversee logistics operations, including transportation, warehousing, and distribution.
Develop and implement logistics strategies to ensure efficient movement of goods and materials.
Monitor logistics performance and address any issues to ensure timely delivery and
Customer satisfaction

6- Team Leadership:

Lead, mentor, and develop the operations team, promoting a culture of high performance and continuous improvement.
Conduct regular performance reviews and provide constructive feedback.
Facilitate team meetings and ensure clear communication of company objectives and goals.

7- Strategic Planning:

Collaborate with senior management to develop and implement strategic plans to achieve company objectives.
Identify opportunities for operational improvement and implement innovative solutions.
Monitor key performance indicators (KPIs) and analyze data to inform decision-making.

8- Project Management:

Oversee the planning and execution of operational projects, ensuring they are completed on time and within budget.
Coordinate with cross-functional teams to ensure successful project implementation.
Manage risk and address issues that arise during project execution.




9- Customer Focus:

Ensure high levels of customer satisfaction by maintaining operational excellence and addressing customer concerns promptly.
Implement processes to improve customer experience and service delivery.

Evaluating existing operations and developing appropriate strategies.
•Training store managers in effective sales and supervisory techniques.
•Creating and communicating sales targets at regular intervals.
•Monitoring sales across stores to check that quotas are met.
•Detecting, investigating, and remedying discrepancies in sales across stores, if required.
•Setting and implementing performance standards across all stores.
•Ensuring that employees observe company protocols.
•Collaborating with other Area Managers to ensure that operations are consistent across the board.
•Traveling to stores to conduct your duties on-site, as needed.
•Informing your Manager of progress and pitfalls on a regular basis.
•Responsible for activating the food safety standard

- Assistant branch Manager KFC - 8, month
•Coach, mentor and motivate the team to achieve amazing results.
•Look to drive sales, meet targets, and achieve sales targets set by head office.
•Complete administration, stock take and banking / finance duties.
•Ensure our famous chicken is cooked and served exactly how the colonel intended.
•Ensure that our restaurants look presentable and vibrant.
•Handel customer complaints and queries
•Prepare reports and other performance analysis documentation.

Handle customer's inquires and perform technical troubleshooting.
•Receiving customer complaint via email and call.
•Solving customer trouble tickets as FCR.

Provide customers with product and service information,
•Take action to address customer needs, and strive to exceed customer expectations.
•Complete call logos and reports.
•Determines requirements by working with customers.

Answers inquires and providing information
•Maintains and improves quality results obligate with standards and guideline.
•Transfer customer calls to appropriate staff.
•Provide customers with product and service information.

Indoor &outdoor sales calls
•Daily. Weekly and Monthly utilization report