IT Help-desk
Wasla Outsourcing
مجموع سنوات الخبرة :13 years, 5 أشهر
Access CRM application to identify different tickets’ issues
Investigate and classify users’ different tickets
Use troubleshooting steps to solve various IT related problems
Handle Installations and upgrades of software and hardware for end user.
Repair and maintain an operational end user’s software and hardware.
Escalate cases to Voice, Network, system admin and development teams in case its needed.
University: MCI Academy College: Marketing Graduation Year: 2010 Grade: Good Graduation Project Grade: Excellent - MCITP Enterprise Administrator (Planning to Certify) - Microsoft Exchange Server 2010. - TMG.