Khaled Salem

IT Help-desk at Wasla Outsourcing

• Egypt - Cairo
• My current job since January 2011

 Access CRM application to identify different tickets’ issues
 Investigate and classify users’ different tickets
 Use troubleshooting steps to solve various IT related problems
 Handle Installations and upgrades of software and hardware for end user.
 Repair and maintain an operational end user’s software and hardware.
 Escalate cases to Voice, Network, system admin and development teams in case its needed.