TECHNICAL SUPPORT MANAGER
ULTIMATE Solutions
Total years of experience :23 years, 3 Months
Responsible for Set Rules and Follow up Rules execution to ensure smooth and effective client support services for Over 300 Clients
•Set and follow up guidelines for work cycle processes for customer technical support work cycle.
•Manage a team of Software Support technicians, act as mentor and coach to team members
•Ensure customer requirements are met with consistently high quality of service
•Maintain good customer relationship
•Identify needs of modifications and enhancements for software products
•Prepare periodical reports indicating team performance
•Act as leader of process enhancement Change Project team
Responsible for Adept at accommodating changes in company and projects through Information Technology Dept.
•Set the planning and implementation of modifications to the supporting infrastructure.
•Set action plans for troubleshooting, systems backups, archiving, and disaster recovery.
•Set Actions Plans & Direct all help desk activities at the all levels.
•Manages the purchasing of all software, hardware and other IT supplies at the regional level
•Prepare & Supervise users training on all Software (Ready-Made Packages or tailors solutions providers by IT Dept.)
Establish and maintain all needed systems (Data Center & business needed systems) with most optimum cost (almost 0.75 Million L.E at 2013) which enhance business (with Capital up to 10 million L.E) process performance to its ultimate level.
Responsible for the implementation of various projects related to a company's information systems
•Set the planning and implementation of modifications to the supporting infrastructure.
•Set action plans for troubleshooting, systems backups, archiving, and disaster recovery.
•Set Actions Plans & Direct all help desk activities
•Manages the purchasing of all software, hardware and other IT supplies at the regional level
•Prepare & Supervise users training for business Software
oversees a team of technical personnel at a software or technology company with scope of developing and troubleshoot technical issues
COMSYS oversees a team of technical personnel at a software or technology company with scope of developing and troubleshoot technical issues
Responsible for analyse current systems and assets, recommend and implement solutions and upgrades, and provide training
•Set the planning and implementation of modifications to the supporting infrastructure.
•Set action plans for troubleshooting, systems backups, archiving, and disaster recovery.
•Oversees all help desk activities
•Interacts with internal clients on all levels to help resolve IT related issues and provides answers in a timely manner
•Conducting all software processes life cycle to provide all business areas inside organization with the most reliable system to run its business processes effectively and Efficiency
BSc. in MIS Sadat Academy for Management Sciences