Program Manager
elm
مجموع سنوات الخبرة :18 years, 10 أشهر
Hafiz program manager
• Saudi National Unemployment Assistance Program - Hafiz
• National Based Turn Key solution implemented on top of MS CRM to serve Hafiz Program with 3 geographically distributed call centers.
https://www.hafiz.gov.sa/HRDFWeb/
Skills applied:
• Coaching a team of project managers and aligning their projects outcome to overall program capabilities.
• Managing vendors, consultants and aligning plans to overall program delivery schedule.
• Managing client expectations while maintaining cost control within scope identified and given time frame.
• Developing program financials, budgeting and forecasting.
• Building contracts.
• Managing internal development, quality control, business analysis and Operation teams to maintain program quality of service and keep delivery arm on track.
• Agile Software Development - Agile Project Management
While in this role I have managed:
• Muqeem - a service to provide private sector HR departments with certain information about their sponsored expatriates in the Kingdom integrating key Government bodies such as Passport and Traffic Departments. Muqeem automates different types of visa procedures within Kingdom and makes it available at HR desk.
https://www.eserve.com.sa/muqeem/
Skills applied:
• Managing key government bodies such as passport, National Information Center - NIC.
• Managing expectations of Product Manager and aligning project outcome with product plans.
• Managing the first key integration of Al-Elm services with SADAD payment system i.e. national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom (KSA)
• Managing Points System Implementation - complete new E-Services subscription model compared to ordinary Yearly Subscription one.
• Practicing Waterfall IT project management approach.
While in this role I have managed:
• A team of project managers responsible for: TAMM, SAHER projects.
• TAMM Electronic Portal caters needs of people in Saudi Arabia related to Transport and Automobile sector, offering electronic access to its Traffic Department database.
https://www1.tamm.net.sa/CarPortalWeb/index.jsp
Skills applied:
• Managing expectations of key government body: Traffic Department.
• Managing Car Istimara Issuance project which is offers the first of kind service within the Kingdom.
• Developing team Key Performance Indicators - KPIs.
• Aligning team objectives to corporate strategies, Balance Score Card - BSC.
While in this role I have lead:
• A team of developers responsible for Ishaar project.
Ishaar SMS Service is a notification service created primarily for government entities to disseminate information to individuals and organizations. Important transactions and inquiries with the General Directorate of Passports, Ministry of Labor, Traffic Department, and Hajj Affairs are coursed through this service.
Skills applied:
• Managing and introducing the first SMSC implementation within Al-Elm - Kannel - Open Source WAP and SMS Gateway
• EJB, JEE, Web Services, MVC model.
While in this role I have participated in :
• Implementations of Muqeem, TAMM, Ishaar, Yakeen interactive services.
• Developing the first Exit/Re-Entry issuance service through SMS.
• Developing middle tier architecture for different services.
• Building stand-alone and web based clients to consume different kinds of web services.
Skills applied:
• EJB, JEE, Web Services, MVC model
While in this role I have participated in :
• Design and Implementation of Toys R Us Network in the Kingdom of Saudi Arabia.
• Configured and installed CISCO Firewalls
Skills applied:
• Nortel Layer 2, 3 Switches, Routers, PBX