Branch Manager
NATIONAL BANK OF KUWAIT NBK ( Sharm el sheikh )
مجموع سنوات الخبرة :29 years, 7 أشهر
Key Result Areas:
● Ensuring good visibility of the brand and branch & establishing objectives and action plans for the branch
● ensuring a smooth & professional coordination between departments, implement policies &
● Ensuring healthy relationships with retail customers target market segments, businessmen trade organizations economic entitles community leaders and others to effectively sell services of the bank
● assisting in the development & execution of customer and market research programs
● Managing the sales and service team effectively in order to ensure good quality customer acquisition and retention
● Reviewing loans to achieve proper loan reporting loan follow up
● Maintaining awareness of different economic conditions money and capital markets and participating in the overall profits of the branch through setting and attaining market strategies
● Ensuring complete adherence to regulatory and compliance framework set by the bank.
● providing timely feedback to senior management regarding performance and support in other areas that is assigned by management
● Motivating CRO evaluates performance of personal recommended salary Increase and promotion provide training and development, and participate in selection of branch staff.
● Ensuring the correct functioning and implementation of permanent supervision system at the branch
● Continuously developing & revising programs and policies that enhance the productivity & effectiveness of the organization
Achievements:
● Instrumental in attracting investment of billions of Egyptian pounds for the branch during 2010-2013
● Successfully attracting deposits from Egyptians working abroad
● played a key role in getting the contract with the largest tourist resort in the Middle East
● Attracted customers deposit investors
Key Result Areas:
● managed all operations and maintained total profit and loss responsibility for a new branch office in south Sinai sharm el sheikh district supervised up to 35 employees
● Ensured business growth from zero to over EGP 30 million within 18 month for deposit base
● Established individual and branch goals and achieved 80% of goal for sales ratio each quarter
● Created a highly cohesive working environment by introducing staff meetings where each employee
Was responsible for conducting a five to ten minute presentation on branch products in conjunction
With a written report
● Supported for various department of the bank, cooperation and ways to create a strong communication with all departments to facilitate customer orders &end of various products and services provided to customers
● Worked collaboratively across the wider business to drives new customer journey improvement to drive a best in class customer experience ensured that all initiatives (current &new )were driven by customer insight market and competitor intelligence
● Analyzed and interpreted customer feedback to identify and recommend change and development required in processes, systems, communications, distribution, products, service etc improve the customer experience
● Attended meetings in head office and with committees became familiar with other management member to assure good working conditions
Achievements:
● opened a new bank branch and set up a customer base from zero client so that reached 2000 client within one year
● successfully granted credit in the amount of 60 million pounds to seat a water park city as first stage
● Been attracting Inc. United submarines operating in the field of tourism submarines in the Red Sea, which owns eight submarines and submarine up the average price of 900 000 LE to 1, 500 million LE, as well as an agreement was signed with a company to transform the salaries of its employees and has up to 350 employees
● also entered into an agreement with the Department of hotels kamel Abu Ali full open operation accounts and time deposits and grant the amounts for the credit agreed to run a total of hotels, as well as an agreement to transfer the company's staff salaries, which numbered nearly five thousand employees and workers
Work realities:
A Bank Customer Service Representative professional plays many roles, not the least of which is to protect sensitive data and monies entrusted to his or her financial institution employer. Thus, anyone applying for Bank Customer Service Representative jobs must exhibit a desire to follow strict regulations and guidelines. Bank Customer Service Representatives consistently work with money, and may be required to perform sales duties as well. For instance, a Bank Customer Service Representative job description may highlight the need for the representative to be able to “upsell” customers on the bank’s newest products (e.g., lines of credit, CDs, special rates.)
Generally speaking, a Bank Customer Service Representative will work regular hours, either as a part-time or full-time employee of the financial institution. However, some overtime may be required on an as-needed basis. Additionally, anyone applying for Bank Customer Service Representative jobs should expect to undergo a thorough background check, and possibly a drug test.
There is no median Bank Customer Service Representative job salary; some are hourly, others are salaried. Ordinarily, the longer a Bank Customer Service Representative has worked in his or her chosen profession, the higher the compensation he or she can expect to earn.
Key Result Areas:
● Supported manager in performing management functions such as staffing, training and expanding business plans
● Investigated and resolved customer's issues and complaints regarding operational matters
● handled all queries and client feedback in a professional manner
● Communicated with the support team and implemented the organization’s operational guidelines, standards and policies
● Monitored and managed operational activities - Directed the branch/store/bank operational risks, financial aspects and audit processes
● Documented and prepared reports on management and information systems; presented same to manager
● handling the inward and out ward clearing related to clearing operation
● Reconciliation of deliverables and Gold Coins
● Key management and Dummy Account Monitoring
● MIS reporting and Daily suspense monitoring
● To promote Fee income products such as Life insurance, Mutual Funds and Gold Coins
● Routine Processes checking as per circular processes
● To answer confidently or find appropriate solutions to customers' problems
● To promote Time deposits and Demand deposits and current Accounts
● Onsite ATM cash Loading and monitoring
● Monitoring and reporting suspicious Transaction
● processing of Jewel loans and Vault custodian
●Handling of Kits related quarries to instant accounts
● Assist tellers by using in-depth policy and procedure knowledge to handle more complex transactions and issues
● Month end reports generating and consolidated reports maintaining as per audit compliance
● Daily monitoring of GL break up for planning for cost budget
● Focusing and souring of Low cost deposit Current and Saving Account