Senior - IT System Engineer
HP - Dubai
Total years of experience :15 years, 3 Months
Senior IT-System engineer
Support for HP servers, systems solving problems
Support for Technical problems HP Printers, computing and servers, network Solutions
Handling the Commercial PPS international Issues Remotely / Onsite
Handling the Commercial PPS Escalations, IPG & PSG more ..
Attendee Conference calls With managers & Handling Training
Handling technical Tickets With Service Centers and HP Resellers and HP ( Partners ), also Monitoring Cases
Working On HP SR-Dash, LMI, SAW, Part surfer also new Sys ( CDAX )
IT-System engineer
Support for HP servers, systems solving problems
Support for networks and Users problems ( Remotely & Onsite )
Support for Technical problems HP Printers, servers and SW & HW
Handling Escalations and Do Action Plan for Engineers and Order parts
MY Areas of Expertise:
-System administrator to Servers (Domain controller, Active directory, DHCP, DNS) Troubleshooting
-System Administrator Wired& wireless networking, VPN, VoIP and remote administration.
-Transmission methods in WANs & Remote connectivity
-Working and deal with Citrix and VMware Workstation
-System administrator to Network Troubleshooting / problem solving
-Helpdesk Specialist support for applications and Network sharing.
-Extended knowledge in obtaining information.
-Installing, Configuring and managing all Microsoft Windows(OS)Editions
-Provide all PC's level support and troubleshooting
-Documentation, orientation and Feedback
- Knowledge of infrastructural and design it
Installing, Configuring and managing Systems and servers
Handling Escalations issues
Support for systems and solving problems
Site Supervisor - Acceptance (check site and network)
Handling technical cases and systems issues
Handling Cases Remotely and Onsite
The job description
- Supporting, managing and updating the business network for a critical mission company
- Support Network VPN, wired, wireless Troubleshooting
- Monitoring and reports & put the rules in ISA server
- Supporting for HP Printers (Laser, Ink-jet, Office-jet ), Scanners
- Support for applications and Network sharing
- Supporting users and solve Applications problems
- Supporting software and hardware (fixing / solving)
- Supporting for backup and security protection
- set the technical specifications for devices that are purchased and choose the best offers
Graduate Degree : Good Graduate project : Web Design (Design a website for Thebes Academy With ASP Database ) Project Degree : Excellent