Khaleel Mohamed

• Forecasts goals and objectives for the department and strives to meet
them.
• Hires, trains, motivates, counsels and monitors the performance of all
service department staff.
• Prepares and administers an annual operating budget for the service
department.
• Maintains reporting systems required by general management and the
factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate
reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other
departments.
• Develops and implements a marketing plan which promotes new and repeat
business.
• Understands, keeps abreast of and complies with federal, state and local
regulations that affect service operations, such as hazardous waste
disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and
policy procedures.
• Accounts for all documents; ensures that none are missing, and all are
processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to
appropriate training schools as needed.
• Monitors technicians daily productivity reports and corresponding payroll
records.
• Monitors and follows up on parts orders with the parts manager to ensure
availability.
• Initials all repair orders before submitting them to the warranty department,
monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to
encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts
periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends
purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and
technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers service files are up-to-date and readily available for
reference.
• Ensures that all customers are greeted promptly and given fair estimates on
costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor
operations.
• Handles customer complaints immediately and according to dealerships
guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm
satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

• Set goals for performance and deadlines in way that comply with companys
plans and vision & communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or
delegated task
• Monitor employee productivity and provide constructive feedback and
coaching
• Receive complaints and resolve problems
• Maintaining timekeeping and personnel records
• Pass on information from upper management to employee and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies & procedures and
undertake disciplinary actions if the need arises

• Contribute in the implementation of marketing strategies
• Support the marketing manager in overseeing the departments operations
• Organize and attend marketing activities or events to raise brand awareness
• Plan advertising and promotional campaigns for products or services on a
variety of media (social, print etc.)
• Liaise with stakeholders and vendors to promote success of activities and
enhance the companys presence
• See all ventures through to completion and evaluate their success using various
metrics
• Prepare content for the publication of marketing material and oversee
distribution
• Conduct market research to identify opportunities for promotion and growth
• Collaborate with managers in preparing budgets and monitoring expenses