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Khaleel Rawuther, Operations Team Coach - Executive Assistant, Document Control & Admin Support

Khaleel Rawuther

Operations Team Coach - Executive Assistant, Document Control & Admin Support·Powerweave Software Solutions Pvt Ltd

India

High school or equivalent, Information Technology

Work experience

Total years of experience: 14 years, 11 months

Operations Team Coach - Executive Assistant, Document Control & Admin Support

October 2017 - Present

Powerweave Software Solutions Pvt Ltd

Mumbai, India

October 2017 - Present

Calendar management for executives, including complex scheduling and meeting coordination
Prepared meeting notes, slides, and reports for executive-level discussions
Responded to emails and document requests on behalf of executives, ensuring timely communication
Coordinated internal and external meetings, including cross-company partnerships
Managed confidential administrative matters with discretion and professionalism
Acted as a trusted liaison with banks, lawyers, accountants, and key stakeholders
Prepared expense reports, purchase requisitions, and handled travel arrangements (domestic & international)
Organized offsite strategic events, team all-hands meetings, and supported space planning
Built cross-functional relationships across departments and partnered closely with lead administrators
Verified high-value purchase orders and ensured data accuracy on remote web forms
Managed document workflows using ERP and SharePoint systems
Maintained compliance logs, revision history, and document registers
Supported QA of visual/digital assets for client deliverables

Company industry:
IT Services
Job role:
Administration

Senior Customer Service Advisor

December 2009 - December 2012

Firstsource Solutions Pvt Ltd

Mumbai, India

December 2009 - December 2012

• Resolved broadband and wireless service issues through chat/email channels
• Used internal ticketing and CRM systems to manage escalations and customer profiles
• Maintained high customer satisfaction (CSAT) and resolution rate metrics
• Trained new advisors on communication protocols and escalation handling

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant

January 2006 - January 2009

3SF Auto

Mumbai, India

January 2006 - January 2009

• Coordinated vehicle loan documentation and compliance with financial institutions
• Improved record-keeping process and filing accuracy
• Managed sales, loan recovery follow-ups, and customer documentation end-to-end
• Assisted in implementing basic MS Office-based tracking system

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Education

St. Gonsalo Garcia College

January 2008

January 2008

High school or equivalent, Information Technology

India

GPA (percentage): 60%

GPA (percentage): 60%

Have completed Second Year in B.Sc. (Information Technology)

Skills

Report Writing

Expert

Aconex

Expert

Document Controller

Expert

Administration

Expert

operations

Expert

Operations & Workflow Management

Expert

Office Administration

Expert

Document Control & Management

Expert

Data Entry & Verification

Expert

Version Control (SharePoint)

Expert

Aconex Specialist

Beginner

Report Writing & Documentation

Expert

Office Productivity Tools (MS Office, Google Suite)

Beginner

Generative AI Tools

Intermediate

Microsoft Excel

Expert

Preparation

Expert

Microsoft Office

Expert

Management

Intermediate

Minutes

Expert

Administration

Expert

Project Management

Expert

Office Management

Expert

Customer Service

Expert

Data Entry

Expert

Languages

English

Beginner

Urdu

Beginner

Hindi

Beginner

Marathi

Beginner

Training and Certifications

Certifications
Problem Solving Techniques
Root Cause Analysis
AI Tools Workshop - Be1 0x
One Million Prompters (AI)
Aconex Accredited Specialist

Hobbies and interests

AI Automation

Completed One Million Prompters (AI), Dubai Government Certification training. Completed AI Tools Workshop - Be10x Certification training.