Manager client Implementation
HSBC Oman
مجموع سنوات الخبرة :20 years, 3 أشهر
• Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast
• Responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Production Support team
• Configure the applications based on implementation plan
• Leading “Current State and Future state” assessments around functionality and/or processes
• Provide on-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns
• Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities
• Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s, etc
• Provides regional and domestic client services, grows the cash management relationship
• Ensuring client satisfaction and acts as primary contact of PCM to customers
• Facilitate discussion externally with clients at Senior Levels and internally in the bank wit treasury, IT, and SD
• Maximizes PCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness
• Maintain and improve delivery of client service excellence
• Manage the provision of PCM service to customers on domestic and regional basis
• Monitor daily transactions for global banking clients
• Provide weekly update on overall performance
• Conduct service reviews presentation for major clients on a yearly basis
• Reporting directly to the Head of Global Payments and Cash Management
• Selected to be part of the Project Execution Team to prepare CMB for Audit
• Responsible to collate data requested by the audit team
• Project Lead for total of 3 Major Projects
• Involved in designing CMB business work flows
• Organizing training sessions for RM/ARMs
Omani Air Sultanate of Oman
March 2011 till date
• Purser - Senior Flight Supervisor: Managing Oman air flights on daily basis. supervise cabin crew of every flight. conduct flight briefings
• manage passenger boarding, service, complains and other matters
• managing full airplane services
• Aircraft Ratings: B737-800 ATR - Embraer 175
Emirates Air Line ( United Arab Emirates Dubai)
From September 2005 to Feb 2011) (6Years 5months)
Designation: Cabin Crew
• First Class Crew - Serve in the Airbus A380 as a business.
• Senior Flight Supervisor.
• First Class Flight Attendant / VIP Host.
• Aircraft Ratings: B777-300/200, A330-200, A340-500/300, A380-800
• Been one Year in Economy Class / 3 & half years in Business Class, 1 year in First Class, 6 Months as Flight Supervisor, Flying over 100 hours a month.
• Direct dealing with passengers (customer service)
MB Petroleum services LLC ( OMAN Muscat), 2003 2005
Job description: • Transport Administrator.
• Technical support assistant supervisor.
• Direct dealing with almost all the vehicle showrooms in Sultanate of Oman.
• in charge of the vehicle fleet of MB petroleum (700 vehicle & oil equipment)
• Auditing garages and vehicle workshops ( Al Hashar, Saud Bahwan, Moh'd Bahwan, Al Zubai Auto etc.)
• The connecting point between all MB suppliers and the Finance Department in MB Petroleum.
Sep Dec 2003 Sahara Hotel apartment (OMAN Muscat)
• Hotel Receptionist.
• In charge of all hotel reservation and hotel financial status on daily basis.
• Use of the hotel booking and reservation system (Fidelio)
• Responsible of dealing with all the ministries of sultanate of Oman by introducing the hotel s product to their perspectives.
Computer skills
• MS Windows Office
• Visual Basic
• Oracle
• supply material requisition system
✓ post -Diploma in Aviation Ground handling Management - 2007 University of Edith Australia. Training Course attended Institution Year 1. cabin crew program Oman air training center Apr - 2011 2. cabin Crew Abinitio Training - Trained for aviation security, first aid and high standard service -Over 25 courses passed with 100 % marks ( A +) " copies attached " Emirates Training College One Year Training
3. Oracle Asset Management P.D.O. Safe Journey Management certificate MB Petroleum Services Nov - 2004 Mar - 2004