Manager
Fayrouz Cafe
Total des années d'expérience :19 years, 11 Mois
• Managed a team of 15 employees to ensure efficient operations and customer service.
• Developed and implemented a cost-saving system to reduce overhead expenses.
Participated in the planning and execution of successful marketing campaigns.
Delegated tasks and responsibilities to team members in order to maximize productivity.
• Monitored daily operations to ensure compliance with company policies and procedures.
• Developed and maintained positive relationships with clients and staff.
• Developed and implemented strategies to improve customer satisfaction and loyalty.
• Evaluated team performance and provided feedback and support to employees.
• Create and develop offers.
• Plan and execute customer awareness strategies.
• Financial reporting and payments supervision.
• Enhancing the work process and developing new products.
• Excellent communication and organizational skills.
• Prepared detailed reports to track customer service metrics and identify areas of improvement.
• Utilized a consultative sales approach to identify customer needs and develop solutions.
• Managed accounts payable and accounts receivable processes.
• Testing materials and machine work process include costing and consumption.
• Help technical engineers with enhancing the output of machines and creating printing profile systems.
• Plan and design and execute and supervise events such as exhibitions and seminars.
• Participate in events and seminars.
• Customer awareness of all our products.
• Plan and create tools help the sales department with customers.
• Build a long relationship with customers and satisfy their needs.
• Build a full solution fora new company opening.
• Managed and coordinated the daily operations of a busy customer service team.
• Developed and implemented an efficient tracking system for customer orders.
• Liaised between customers and other departments to ensure successful completion of projects.
• Assisted in the design and implementation of new customer service processes and procedures.
Oversaw the daily scheduling of staff members and delegated tasks accordingly.
Collaborated with executive team to develop strategies and objectives.
• Coordinated meetings and events, and ensured all necessary materials were prepared.
• Monitored budgets and expenses for projects and initiatives.
• Developed and tracked metrics to evaluate the success of customer service initiatives.
• Established strong relationships with both internal and external stakeholders.
Manage work process operation and production.
• Daily task plan and timeline for production.
operating production process.
coordinate between departments.
Marketing and office sales.
Timing job deliver. And work.
Customer care.
Coordinate employee to raise the work to best profit with least costs.
operating between jobs and work and production control customer services.
My university major allowed me to understand and how to employ information technologies in the sciences of business administration, marketing and accounting to come up with the best solutions to complete the work with the smallest details to the fullest extent.