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Khalid Abuthayn Aldawsari , IT Analyst

Khalid Abuthayn Aldawsari

IT Analyst·Teleperformance

Saudi Arabia

Bachelor's degree, نظم المعلومات الإدارية

Work experience

Total years of experience: 3 years, 10 months

IT Analyst

September 2023 - Present

Teleperformance

Khobar, Saudi Arabia

September 2023 - Present

Company industry:
IT Services
Job role:
Information Technology

فني تقنية معلومات

December 2022 - August 2023

قاعة الأندلس للإحتفالات

Dammam, Saudi Arabia

December 2022 - August 2023

Ensuring All company IT operations are functioning well
‑Provide Technical Support for Al‑Andalus Hall Across All Branches
‑Providing Devices and Applications to new employees according to their job
requirements
‑Create, Update and Implement Cybersecurity policies to Ensure the company data is
secure
‑Coordinate with vendors for POS machines maintenance
‑Provide Technical Support for Employees and costumers
‑Install latest update for the company Devices and Software
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

IT Service Support Analyst Intern

January 2020 - March 2020

DHL Express

Khobar, Saudi Arabia

January 2020 - March 2020

Configured hardware, devices and software to set up
work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified and repaired software and hardware to
resolve technical issues.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Education

جامعة الإمام عبد الرحمن بن فيصل

May 2020

May 2020

Bachelor's degree, نظم المعلومات الإدارية

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Imam Abdulrahman Bin Faisal University, Dammam During my study i was the editor for the business club podcast that focosed on coordinating interviews with experienced university graduates to provide information about the future jobs that are available for each major to help the new students decide which major is best for their skills and preferences.

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Business Analysis
Expert
Business Analysis
Expert
Windows 8
Intermediate
Windows 8
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Printer Maintenance
Intermediate
Printer Maintenance
Intermediate
Communication
Intermediate
Communication
Intermediate
Photography
Beginner
Photography
Beginner
Troubleshooting
Intermediate
Troubleshooting
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Teamwork
Expert
Teamwork
Expert
Windows 10
Intermediate
Windows 10
Intermediate
Windows 7
Intermediate
Windows 7
Intermediate
Windows 11
Intermediate
Windows 11
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
HDI Costumer Service Representative
Sep 2024