Khalid Ahmed

Training and Development Specialist & Oracle Learning Management Super-User at Kudu

• Saudi Arabia - Riyadh
• My current job since August 2016

Works as a super-user in the upgrade of Oracle Learning Management (OLM), attends the training and UAT.
Train Call center agents how to talk to customers and how to use the application and how to have patient and give the customer the best service.
Train Data Entries how to use Infosoft and how to modify on reports.
Works as executive secretary for Training Department Manager.
Schedules and coordinates all classroom training with Managers and Supervisors schedules location, date/time, materials, and attendance.
Develops, coordinates, schedules and maintains all training courses and programs.
Collects, compiles and reports results of evaluation, attendance and training data.
Communicates data and reports as needed.
Prepares and documents procedures for employees and management who are appointed for training (TNA).
Maintains management training tracking process, enters data, tracks completion and processes communication and certification to recipients and market leadership.
Develops, Implements, Administers and Maintains a Training Management System.
Researches training suppliers and materials as needed including details, cost comparison, and timelines.
Assists with greeting visitors in the building.
Documents outside visitors to the building.
Collects and distributes training mail.
Orders supplies for training and training department as needed.
Performs other related duties as assigned.