customer technical support engineer
Mobily
مجموع سنوات الخبرة :11 years, 9 أشهر
Receiving customer calls, solving fiber optic Internet problems, service interruptions and slowness, activating accounts and canceling accounts, billing details, and providing everything necessary for the service.
• Maintenance computer networks and systems remotely and answering all customer inquiries via No. 1100
• Marketing all Mobily products to customers.
Technical support L1
Banque Saudi Fransi
October 2021 - November 2021 Saudi Arabia, Jeddah
Technical support for branch employees
(A temporary job for a 1 month and I am still working in
Providing technical support to employees within the bank branch to launch a new system for banking services, loans, and credit cards.
• Directing employees on how to deal with the new system.
• Troubleshoot system errors and their solutions, write reports on sudden system
problems, and direct them to the concerned departments to solve them as soon as possible.
متدرب - صيانة الحاسب الالي والشبكات وتجميع الاجهزة المكتبية والمحموله بجميع انواعها
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