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khalid alarasi, It Support Analyst

khalid alarasi

It Support Analyst·Agility

Kuwait

Bachelor's degree, bachelor of computer application(BCA)

Work experience

Total years of experience: 14 years, 3 months

It Support Analyst

June 2015 - Present

Agility

Al Kuwait, Kuwait

June 2015 - Present

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

It Support Specialist

January 2015 - June 2015

Albabtain Group

Al Kuwait, Kuwait

January 2015 - June 2015

Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

technical support

April 2012 - January 2015

Zajil and KEMS Telecom

Al Kuwait, Kuwait

April 2012 - January 2015

troubleshooting and solving customer problem by phone, related to the internet Service and configuration the router and putting the DNS in the routers and configuration the Access points doing some tasks of NOC or the settings of the computer and wireless issue and troubleshooting with the customer and checking the cables and connection .

Company industry:
IT Services
Job role:
Information Technology

Education

pune universty

November 2011

November 2011

Bachelor's degree, bachelor of computer application(BCA)

India

MCITP

October 2011

October 2011

Diploma, Microsoft System Engineer

India

GPA (percentage): 92%

GPA (percentage): 92%

Install Active Directory Group police, DHCP, DNS, Disable Account I am professionally qualified with Bachelor of Computers (A+, hardware).i completed CCNA certification and also undergone CISCO / Microsoft Certified Professional courses. I have well Knowledge in Server operating systems (Win 2008/2008 R2 and 2012) and desktop operating systems (Win 7, XP, 8, vista), Networking (CCNA) Routers and switches configuration and troubleshooting), Exchange server 2007, 2010 configuration and troubleshooting, computer hardware, MS-office

MCSE

September 2011

September 2011

Diploma, Microsoft Certified System Engineer

India

GPA (percentage): 90%

GPA (percentage): 90%

Netzoom

August 2011

August 2011

Diploma, CCNA

India

GPA (percentage): 96%

GPA (percentage): 96%

Configuration routing and switching T-shooting

Skills

Router Configuration

Expert

Technical Support

Expert

MCSE

Expert

MCITP

Expert

CCNA

Expert

technical support

Expert

computer Technician

Intermediate

DSL configuration

Expert

Router Configuration

Expert

Technical Support

Expert

MCSE

Expert

MCITP

Expert

CCNA

Expert

Languages

Arabic

Expert

English

Expert

Hindi

Intermediate

Training and Certifications

Training
MCITP
ZOOM
Sep 2011