Levenbert
Levenbert
مجموع سنوات الخبرة :14 years, 0 أشهر
Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. - by phone, in person, and email. Responsibility for development & implementation of efficient office systems
Responsible for keeping office equipment maintained
Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, supplies and copying + faxing
Responsible for incoming and outgoing mail, shipping and receiving
Responsible for maintenance of common spaces for appearance and functionality
Responsible for managing supplies and maintenance of storage areas
Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating
Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets
Provide support for Finance; monitor staff credit card purchases and documentation, reconcile monthly VISA bill
Receive and record technical and/or application support calls from end users.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Process of Work: ITIL process.
Establishing relationships with users and regional branches and offices
Using customers feedback and evaluation data to improve web applications
Follow standard help desk procedures and log all help desk interactions
Ensured compliance with accepted company policies and practices
Carry out maintenance and troubleshooting for hardware of the system and network
In charge of troubleshooting connectivity, resolving print server and fax machine problems and installing Microsoft Office Applications
Actively participated in implementing the Microsoft Windows 2003 in a distributed network environment with different sites in the region.
Performing and Verifying weekly backup
Proficient at Installing and testing new software
Responsible for printing Access card and setup Access rules
Maintain Access control logs
Responsible of Blackberry Accounts and ISP Applications
Coordinate with Finance regarding phones record.
Responsible of Asset Tag of all devices cross the region
Familiar with MacAfee Anti-virus, EPO and WSUS
Familiar with backup systems such as Symantic
Familiar with IP voice system, such as Alcatel OXE or Cisco IP solution etc.
Operation Systems : (Windows Server, Lotus Notes servers)
Asset Management:-
Record all installation of new machines, movement within site/locations, and changes in configuration of machines.
Maintain & update asset list details for all S/W and H/W installed at site.
Check and supervise new hardware deliveries and installation.
Maintain the latest version of Common Office Environment CD (Desktop/laptop image having all standard software’s).
Maintain Software/hardware change documents.
Responsible for network management and troubleshooting
Introduced and applied VPN solution for various company site or branches
Manage the IP Telephony of Alcatel systems installed over the region
Involved in design, deployment and management of wide printing solution
Design and deploy the physical lay-out of the network of several branches
Setup and maintain WLAN / LAN network
Provided consistent supervision and monitoring of implementing the VLAN network infrastructure
Ensuring the anti-virus software is installed, properly configured, regularly updated
In charge of the network administration for Windows 2003, 2008 and Windows XP workstations
Maintain and troubleshoot antivirus system like MacAfee EPO and WSUS
Responsible for Purchasing New Laptops, Desktops, Workstations and Servers
Setup Encryption& Decryption Hardware & Software
Project Management
Programming and Database tools
Maintaining and troubleshooting
Good experience and knowledge in Windows2003/Windows2000 server and active directory
Proficient in Lotus Notes mail system
Skillful in Interconnecting Cisco or Alcatel network device, configuration of network router, switch, IP routing;
System & Back-up Management: -
Taking backup as required (system/incremental/differential/normal backup) and ensuring secure storage and handling of media to prevent data loss on my best effort.
Maintain backup logs.
Access rights, sharing facilities, copying of data from one user system to another
Backup of user’s mail data on need basis with due approval
Anti-Virus Support :-
Installation and updating the anti-virus on the server, desktops & Laptops.
Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool supplied.
Anti-Virus Support :-
Installation and updating the anti-virus on the server, desktops & Laptops.
Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool supplied.