Key Account Manager
Naqel Express
Total years of experience :7 years, 0 Months
• Developing and maintaining strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Playing an integral part in generating new sales that will turn into long-lasting relationships.
• Keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Keeping abreast with industry, market trends and best practices.
• Managing customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Resolving service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company.
• Ensuring that all information being conveyed by the customer to the internal teams is accurate - pick up & delivery addresses, cargo details, references, packing, special instructions etc.
• Coordinating with Operations and Pricing to prepare competitive proposal.
• Follow up of quotations as needed and communicate the positive or negative feedback in respect of being able to source the competitive rate to support the closure of all business opportunities.
• Submitting invoices & supporting documents to customers.
• Negotiating payment plan, and collecting payments in accordance with payment due date.
• Presenting a weekly report to management containing number of confirmed shipments, total revenue & Gross profit margin.
• Selling freight forwarding services by establishing contact and developing relationships with prospects.
• Building pipeline through prospecting, cold calling and meetings.
• Negotiating and closing sales by agreeing terms and conditions.
• Appling sales strategies gained from sales training to identify areas where UNIQUE SELLING POINT (USP) solutions can be implemented.
• Promoting the products and services to customers and negotiate contracts to maximize profits.
• Submitting bills to customers for products and/or services.
• Collecting payments in accordance with payment due dates.
• Coordinated movements of all freight inbound and outbound.
• Responded to customer inquiries and refer clients to appropriate channels.
• Solved all shipping disruptions that led to delays and notify customers about any changes occurred.
• Maintained and process all necessary customs’ documents and other government paperwork.
• Built contacts with potential clients to create new business opportunities.