application support senior analyst
Arab National Bank
Total des années d'expérience :4 years, 9 Mois
Working with TCS in Zakat, Tax and Customs Authority as a IT Application Support, Part of Integration Operation Support Team (Yesser) & Part of SharePoint Team in Zatca.
• Working in IT-Field Support L2 team thereby recommending new ideas and solutions to problems.
• Ensured that all IT equipment and infrastructure is running to its optimum performance by providing 1st / 2nd and 3rd line support service.
• Improving efficiency by facilitating support to users and network administrators through visiting them or via telephone and email.
• Resolving Windows issues within defined SLAs by networking and providing support.
• Making vital contribution in configuring and testing of hardware and software.
• Visited client sites to support with installs, deployment, and troubleshooting.
• Contributed in installing and configuring computer hardware, software, systems, networks, printers & scanners as well as installing and operating Windows desktop and server operating systems.
• Confirmed that computer hardware is safe & complies with health and safety legislation.
• Participated in developing Portable Cabins & Offices with necessary network setup.
• Assisted in the set up hardware or software, diagnosed connectivity or data access problems, answered questions about hardware or software, and helped users access shared drives and devices.
VOLUNTEER EXPERIENCE
Sep 2018 - Apr 2019: Chairman of student council; (College of Computer Science Information Technology at Imam Abdulrahman Bin Faisal University)
Jun 2017 - Sep 2018: President of TechOrbit club; (Imam Abdulrahman Bin Faisal University)
Computer information system graduate
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.