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خالد عازم, IT Specialists

خالد عازم

IT Specialists·CGC

الكويت

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 11 أشهر

IT Specialists

نوفمبر 2017 - حتى الآن

CGC

الفراوانية، الكويت

نوفمبر 2017 - حتى الآن

 Cabling, Terminating, and Preparing Network
Data Points.
 Provide end-users with operating systems,
applications, and company’s special
Applications.
 Some server’s tasks (Backing up data, Active
Directory, … etc.).
 Storage and firewall configuraitions and
Preparation.
 Provide remote support for far project sites
using some tools and application.
 Provide and Troubleshoot UPS’s, Printers,
network printing, and CISCO Phones.
 Follow up with vendors for any related IT
equipment (quotations, P.Os, maintenance
contract, …
 Responsible for the CCTV and Time-Lapse
Cameras.
 Preparing Petty-Cash / Purchase-Requests, and
bring quotation for anything related to IT.
 Other jobs related to Administration and
Accounting fields (schedule meetings, memos,
public relation with visitors, update and follow-
up some company’s policies, generate some
reports using special admin system, petty-cash,
some online purchasing, audit small amount
invoices … etc.).

مجال الشركة:
الهندسة المدنية
الدور الوظيفي:
تكنولوجيا المعلومات

ICT Officer (Technician , Networking, Aud.Vis, and Sys-Admin Assistant)

مايو 2017 - نوفمبر 2017

Al-Ruya Bilingual School

الأحمدى، الكويت

مايو 2017 - نوفمبر 2017

- Cabling, Termination, Punching- down, and preparing Network Data Points.
- Assist in Some Switches and Systems configuration.
- Provide end-users with operating systems such as Windows, and applications such as Microsoft Office.
- Respond to staff service calls/requests as a first line of technical support, gathering information to resolve the problems.
- Troubleshoot and builds PCs and installs add on boards and accessories. Manage, troubleshoot, and repair desktop equipment, laptops, and related equipment including returns to manufacturer for repair or replacement.
- Troubleshoot printing problems, and Network printing.
- Configure user logins/profiles, E-mail accounts and workstations.
- Make a periodic maintenance to our I.T related equipment
- Testing new software or hardware - if requested - before using it on the machines.
- Assist in Dismantle and Install Data show and Interactive Projectors inside class rooms.
- Help end-users in Backing up their data from School PC's.
- Responsible of preparing the required items for the department and Communicate with vendors for quotation for these needed items.
- Checking Data Center equipment's
- Checking the UPS's related to PC's and IP Camera's.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Sales Representative *(Part- Time)*

سبتمبر 2016 - مايو 2017

AlAflaj AlMutamayeza For General Trading

حولي، الكويت

سبتمبر 2016 - مايو 2017

- Sales Representative for IT equipment.
- After Sales Customer care and Support Services Representative.
- Public Relation Representative with company's clients and visitors.
- Prepare new plans, interactive and creative ways in marketing the company's products.

مجال الشركة:
خدمات المرافق
الدور الوظيفي:
المبيعات

Computer teacher ((Cambridge curriculum) O & A Levels, Part time technical and computer maintenance

أغسطس 2015 - يونيو 2016

Abdul-Hamid Sharaf School

عمان، الأردن

أغسطس 2015 - يونيو 2016

-Teaching computer (Cambridge curriculum (British certificate)) ICT (O level) for
grades 9 and 10.
-Teaching computer (Cambridge curriculum (British certificate)) Applied ICT (A2 level)
for grade 12.
-Part-time technical and maintenance for computer lab and network.
-Responsible (when needed) for the computer equipment purchasing.
-Help (when needed) other teachers with support software needed in their classrooms.
-Some other administration tasks (when needed).
-Some volunteer works related to increase the cooperation between (students and
teachers) and (students and school)..

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Information Technology Officer, Help Desk / Support, and (part-time teacher)

أغسطس 2009 - أغسطس 2015

King's Academy

عمان، الأردن

أغسطس 2009 - أغسطس 2015

o Part-Time Teacher for computer science, and basics of computer Hardware and Apps
o Part-Time supervisor on Computer Labs.
o Provide end-users with operating systems such as Windows, and applications such as Microsoft Office.
o Respond to staff service calls/requests as a first line of technical support, gathering information to resolve the problems.
o Perform basic network functions to including when needed daily backups, file restoration and UPS Operational checks.
o Troubleshoot and builds PCs and installs add-on boards and accessories. Manage, troubleshoot, and repair desktop equipment, laptops, and related equipment including returns to manufacturer for repair or replacement.
o Troubleshoot printing problems, and Network printing.
o Configure user logins/profiles, E-mail accounts and workstations in accordance with KA standards.
o Implement Anti-Virus strategies as in the IT policy and give support to the end user.
o Prepare checklists and tips, electronic and paper, for repetitive HelpDesk tasks.
o Implement the plan for HelpDesk tasks during academic member vacations to improve and update their IT related equipment, taking into account their needs and suggestions.
o Implement the plan for updating the hardware of PC’s.
o Help and Assist Users to Back up their data when needed.
o Cooperate and help other sections in our department when needed.
o Make a periodic maintenance to our I.T related equipment such as (printers, scanners, …) usually with one of the vendors technician guys.
o Assist and provide help to KA guests during their accommodation in KA.
o Prepare new tablets and laptops -also some PC’s- to be ready for use by students, faculty, and staff every year with all updated and new versions of operating systems, applications and programs.
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o Distribute the tablets and laptops at the beginning of the year to the students, faculty, and some staff, also guide and assist them how to use these tablets and laptops by a brief and quick orientation.
o Prepare the list of all serials of tablets and laptops, and entry it into special system related to us (share-point) to retrieve it quickly when needed
o Receive the tablets and laptops at the end of the year from students, faculty, and some staff, provide help if they need to backed-up their data.
o Check the returned (tablets / laptops) and maintain the damaged ones in cooperation with vendors.
o Assist staff with local and network applications, converting files from other applications, unzipping and decoding, formatted E-mail attachments and provide any programs that might be needed by end-users.
o Send weekly report to the IT Support Manager and the IT director about the main and important issues that happened within the last week.
o Cooperate with Security department in some cases such as lost and found items.
o Provide help, support, and solutions when needed on the “personal laptops” for some staff, faculty, and students
o Provide help and support on the CISCO phones.
o Testing new software or hardware - if requested - before using it on the machines.
o Responsible for IT Purchase orders, and cooperate with vendors for maintenance and warranty and contracts.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Information Technology Officer

أبريل 2007 - يناير 2009

Consolidated Contractors Company (C.C.C)

الشرقية، المملكة العربية السعودية

أبريل 2007 - يناير 2009

• Monitoring Company Data Base System for any emergency failure, problem, or missing parameters or functions. And first line support for such cases.

• Make and prepare Daily/ Weekly/ Monthly plans, reports, and summaries for site progress from the Data Base.

• Serving other departments by support them with any Data Base and Information they need and customize their own Data Base field on the system according to their demands.

• Send and Receive reports to/from Main-Contractors and Sub-Contractors about some specific work should be done at site.

• Some other assigned office tasks. (maintenance, networks, grant/revoke privileges, create/delete users and accounts, and controlling technical Equipments and monitoring their performance).

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical support

نوفمبر 2005 - أبريل 2007

iHorizons Company for media and information

الأردن

نوفمبر 2005 - أبريل 2007

Customer Care (Call center and Support) for web sites projects (e.g. Aljazeera net, Aspire Academy) in the iHorizons Company for media and information;

The work consists of four parts:
A. Monitoring Sites and Servers for any emergency failure, problem, bad Links, or site unavailable. And first line support for such cases.
B. Serving online sites, web servers and hosts, and sites services.
C. Serving clients problems on the site publishing systems for every site project and work to solve it.
D. Little working on Database using some SQL commands.

And Helpdesk includes the following service management functions (SMFs):
• Service Desk.
• Incident Management.
• On-Site Support.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Microsoft System Support Engineer

مايو 2005 - نوفمبر 2005

Specialized Technical Services

الأردن

مايو 2005 - نوفمبر 2005

Deployment Software Project team member for E-Government Portal

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الهندسة

DELL Support Engineer

أبريل 2004 - مايو 2005

Specialized Technical Services

الأردن

أبريل 2004 - مايو 2005

Maintenance Dell machines (PC's and LapTop's)
( Since 1/8/2004 until 30/4/2005 a team member In the E-Government Project for Software and Hardware upgrade)

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
الهندسة

Web Developer

نوفمبر 2002 - مارس 2003

Integrated Technology Group Company

الأردن

نوفمبر 2002 - مارس 2003

Web Developer using special software called Content Management System (CMS) (FileNet) in HKJ E-Government web site project

(I worked just for 5 Months just the period of the projects)

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
التصميم والإبداع والفنون

التعليم

Balqa Applied University

أغسطس 2002

أغسطس 2002

بكالوريوس، Information Technology

الأردن

My GPA was Good 2.72/4

Comprehensive High School

يونيو 1998

يونيو 1998

الثانوية العامة أو ما يعادلها، Science stream

الأردن

AlTawjihi Certificate

Skills

Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Computer Skills
Expert
Computer Skills
Expert
All Computer related skills
Expert
All Computer related skills
Expert
Public relations communicate
Expert
Public relations communicate
Expert
Government relations
Intermediate
Government relations
Intermediate
Customer support/service
Expert
Customer support/service
Expert
Smart Devices (special iPhone's, and iPad's).
Intermediate
Smart Devices (special iPhone's, and iPad's).
Intermediate
Teaching
Intermediate
Teaching
Intermediate
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Computer Skills
Expert
Computer Skills
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

البرتغالية

مبتدئ

العضويات

Cisco Networking Company

CCNA Certified

July 2009

DELL

DCSE V.7.0: Dell Certified System Expert (2005).

June 2005

Microsoft

MCP ( Microsoft Certified Technology Specialist).

December 2013

Microsoft

Microsoft® Certified Sales-person: Office 365

September 2017

التدريب و الشهادات

الشهادات
Microsoft® Certified Sales-person: Office 365
Sep 2017
MCP (Microsoft Certified Technology Specialist)
Dec 2013
CCNA (Cisco Certified Network Associate)
Jul 2009 - Jul 2012
From MAC (APPLE) Agent in Jordan
Jul 2013
Internal HSE Certificate.
Apr 2008

التدريب
Occupational Safety and Health Administration (OSHA)
Private Institution
Sep 2020

الهوايات والاهتمامات

Reading, Sports, Picnics, Travelling

I am one of the main players in any soccer games in most of my previous work places, I like reading about some specific subjects. I like to go out with friends and colleagues in trips and picnics, I like travelling when I have time and money to do that.