Ticketing & Reservation Agent
Zahid Travel
مجموع سنوات الخبرة :12 years, 4 أشهر
Handle travel requests from cash and/or credit clients; make reservations and issue tickets according to the
Zahid Travel Service Standards ensuring that all requests are handled with the accuracy and
professionalism required from a Zahid Travel employee.
Achieve monthly sales, revenue and GDS targets
Adhere to all Zahid Travel policies and procedures and maintain the highest degree of professionalism at
all times.
Handle client calls and serve walk-in clients, receive and transmit faxes/e-mails according to the set service
standards.
Responsible for entering new client information, updating existing client information, and feeding ticket
information into TRAMS.
Responsible for making reservations and informing clients of the time limit, following up on the assigned
Q’s, waitlisted bookings and enquiries received, offering Zahid Travel’s extended services to the client and
entering client preferences into the database.
Source fares from various airlines and communicate the most suitable fare to clients.
Responsible for issuing tickets (cash/credit). For cash clients, responsible for providing the cashier with the
BC Slip before the ticket is handed to the client; for credit clients, responsible for obtaining the travel order
from the client before issuing the ticket.
Handle XO’s as assigned by the Supervisor/ Operations Manager
Take active measures to enhance the professionalism, accuracy and overall efficiency of Zahid Travel.
Assist team members (ticketing/reservation agents, supervisors and managers) as and when required.
Call on prospective customers to promote products and services and obtain sales leads or arrange for a
sales visit.
Answer customer telephone enquiries about products and services and generate genuine leads for the
sales force.
Conduct telephone interviews for Customer Satisfaction and Market Research surveys.
Work from a script and a list of contacts to promote the products or services by telephone as per the
campaign guidelines
Update customers regarding arrival and departure of flights.
Answer customer telephone enquiries and solve their problems
Note complaints and suggestions and find out solution with coordination of supervisor
Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.
Build customer’s interest in the services and products offered by the company.
Provide personalized customer service of the highest level assuring a prompt and an accurate responds to
be provided on their inquires.
Update theexisting databases with changes and the status of each customer/prospective customer.
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested
customers.
Evaluate account status at point of contact by analyzing information and recommending solutions to resolve
the bank member’s issues.
Other assigned tasks by the customer service supervisors & manager.
Promote Credit Cards (Visa, Master) deals through telephone and convinces customers.
Promote loan offers and complete paper work for interested customers. Smooth process with the
coordination of branches.
Deal with VIP customer and solve banking issues