IT Manager
Aramex International
Total years of experience :21 years, 2 Months
Since Aramex requires improved business process and quality information to enable better business decisions, improvements in control, productivity, efficiency, effectiveness, transparency and agility. Additionally, the need to automate back-office processes has become evident as the organization has grown significantly, Therefore, We started with an ERP business transformation program to ensure a smooth transition and on-going maintenance of the ERP Solution through implementation of “best practice” processes.
Due to my experience in the core ERP modules (Accounting, HR, CRM and procurement), I was selected to be part of the new ERP unit within the IT department to handle the selection project which is currently conducted and the implementation of the new ERP solution.
Leading one of the MIS teams within the IT department, conducting a user needs assessment and design for alternative MIS architectures to satisfy the needs of the business departments (Accounting, CRM and HR). The MISs focus on Decision Makers and their collaborative information needs. Migration plans to tightly couple the systems configurations were proposed and accepted with the business owner’s needs.
Performed systems analysis and database design for the new in-house CRM system (Reach), Provide systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation. Areas of expertise include data migration, reporting and implementation, The new system is implemented in all aramex stations in more than 40 countries, Travelling to various locations to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined
Functioned as a system analyst and implementer for the new HR applications (Appraisal Management System, recruitment System), responsible for supporting the HR team with the day to day activities monitoring and provide solutions for their business issues and needs.
Work with key members of other functional departments (Sales, CRM and Finance) and members of the IT team to design and implement new business processes and to identify and resolve application issues
Develop complex ad hoc SQL scripts to monitor various initiatives, analyze data, locate data infractions, and develop reports for tracking financial trends and transactions and data migration.
Work with Financial Reporting team to develop an in-house consolidation solution, the system is reading the financial figures from accpac accounting with set of formulas to show the figures, apply the financial transactions and consolidate the entities (legal subsidiaries) results to report the final results of the mother company.
Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management multiple small projects, enhance the existing functionality and web. Managing the work from initial request through estimation, approval, requirements, build and implementation.
Delivered Functional and User Acceptance Testing.
Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.
Implementation of new designs within the Business Operating Model.
Involved in workshops / training / presentations.
Assisting in the preparation of user and system test plans.
Providing a link between the company, business units, the development team and any third-party regarding software functionality throughout the development cycle.
MIS owner of CRM System; (Sage ACCPAC CRM) system
MIS owner of Accounting System; ARAMEX is using Sage ACCPAC Accounting system.
Involved in Design and Development of Component Development for money collection Application by using accounting data warehouse to calculate the customers balances and schedule the collection visits.
Global Case System (GCS): Involved in developing and the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management, this system is managing all customers and employees’ requests and cases including Service Desk system, GCS is listing a predefined workflow actions to solve the case based on its categorization.
Member in ARAMEX Jordan IT department and head of Aramex media IT unit.
Led the building of the new information system at Aramex media from scratch for all business fields to be compatible with ARAMEX International policies and strategies.
Member of Aramex media leaders group which concerned to organize the business and operations in this station.
Data base administrator on all ARAMEX MEDIA data bases.
Responsible of the reporting to senior management plus data analysis expert.
Handling With follow up new software for point of sales and inventory management system.
Issuing a system requirements and analysis document for new subscription system.
Issuing a system requirements and analysis document for the main distribution system of Aramex media.
Assistant in IT department of Jordan Distribution Agency (ARAMEX MEDIA).
Perform tasks of programming, reporting, forming, familiar with databases and system analyses.
Providing support for computers, servers and networks.
Mange the computer facilities and in charge of IT purchases.
PMP Training Course- Preparing for PMP Certification Exam (Expected December 2010)