Senior Programmer Analyst
Ports,Customs & Freezone Corporation
Total years of experience :18 years, 7 Months
• Led the delivery of applications written using ASP.NET C# and Oracle.
• Planned, delegated, monitored and controlled the approved and budgeted system enhancements.
• Worked on the project deliverables as per agreed scope, schedule and customer expectations.
• Performed business process analysis and worked with customers to translate their requirements into IT systems.
• Developed software requirement specifications and other project documentation including Business case and business requirement specifications.
• Engaged with business users for testing and signoff.
• Managed and supervised onboard 3rd party developers.
• Involved in deployment of code on test and business as usual environment.
Key Accomplishments:
• Successful delivery of 200+ online e-services as part of e-government and m-government projects initiated as part of Dubai smart government initiative.
• Initiated and implemented several application enhancements which reduced the no of support calls requests significantly.
• Introduced process automation for the Commercial Licensing division systems by identifying and providing the system functionalities available through the system.
IT Applications Specialist, Emirates Airlines, Dubai Aug 2010 - Jul 2014
• Managed applications as part of L3 operational support team.
• Troubleshooted reported application issues and resolved them within the defined SLA.
• Diagnosed issues by going through the operational code (ASP.Net) to find the root cause and reasons for failure.
• Worked extensively on Oracle database objects including packages, stored procedures, views, DBMS jobs, materialized views.
• Worked extensively on application interfaces (.Net web services, ETL, TIBCO to retrieve, exchange and display of data to and fro from other applications and systems.
• Liaised with the change implementers for pilot rollout before the release and later for executing the changes on the live system.
Key Accomplishments:
• Managed over 25 - 30 applications in-house and vendor applications for challenging LOBs.
• The service provided ensured maximum application uptime and business continuity to end users.
• Single handedly planned, executed, and delivered several application releases end to end including system analysis, design, development, testing (Unit/System Integration/UAT), deployment, support and end user training resulting in enhanced productivity of business users.
• Led application improvements e.g displaying data on demand, database code optimization, eliminating full table scans, indexes rebuilding contributing to better system performance for enrichment of user experience.
• Received Najm award for representing the project team evaluated for process adherence as part of CMMI level 3 appraisals awarded to the company.
Applications Support Engineer, Emirates Airlines, Dubai Dec 2006 - Jul 2010
• Managed applications as part of L2 operational support team.
• Provided 24/7 support to Tier 1 and Tier2 applications.
• Provided on-site application support for critical businesses and several business users.
• Responded to users with their queries pertaining to the application and assisted with adhoc requests.
• Carried out several adaptive, preventive and perfective maintenance activities like server upgrades, platform capacity upgrades, system health checks and application monitoring for designated applications.
• Worked within structured and defined service management practices (Incident, Problem, Change, and Configuration etc.).
• Contributed to application knowledge base and KEDB.
•Involved in complete Software Development Life Cycle (SDLC) requirement gathering, Conceptual Design, Analysis and detail Design and Development.
•Developed ASP.Net pages using Web Forms, Server Side Controls, Validation Controls, User Controls and Custom Controls of ASP.NET.
•Implemented the project in n-tier architecture with presentation tier using ASP.Net, backend database tier using SQL Server 2000.
•Wrote Stored Procedure and Queries to validate the data at backend and to execute the desired result at front end.
•Authenticated user will be directed to respective page depending on their role.
