Forensic Investigator
ADIB
Total years of experience :19 years, 7 Months
AML Due Diligence
With above 12 years corporate experience and good exposure in managing operations teams. Looking for management roles in banking operations in the Middle East. Areas of interest - AML, KYC, Compliance, Client onboarding etc.
Managing Global Markets Client Onboarding unit. The team is involved in performing KYC and AML due diligence to new to bank investment banking clients.
The team caters to Wall Street clients and performs due diligence as per US requirements to adhere to various US regulations.
Presently involved in setting up the resiliency team in Jaipur.
Managing the KYC team consisting of KYC Analysts and Process Supervisors for Global Markets. The team is involved in conducting KYC checks and due diligence for Investment Banking clients.
Key Deliverables:
- Ensuring due diligence is done without error for new adoptions.
- Managing process SLAs/TATs
- Liaison with New York business and Compliance teams.
- Preparing and delivering periodic feedback and appraisals to the team.
- Project management of various ad hoc bulk requests.
- Managing training for the team.
- Preparing and delivering MIS to the management.
- Ensuring regulatory changes are incorporated in the process and procedures are aligned to requirements.
- Initiating and working on process improvement projects for efficiency and cost gains.
- Planning and managing training for new recruits as well as tenured employees based on feedback from Compliance team.
- Participating in periodic audits conducted by the Compliance team.
Member of Global Risk & Compliance team for Google Checkout.
- Global point of contact for Anti-Money Laundering and Buyer KYC (Know Your Customer) process.
- Performing AML and KYC audits on buyer and seller accounts.
- Reviewing accounts based on the guidelines provided by various international regulatory agencies like OFAC and Bank of England (BoE) to ensure sanctions adherence.
- Quality Point Of Contact (POC) for the Buyer KYC process.
- Handling customer communications through emails for resolving risk related buyer issues. Global POC for unauthorized charge queue.
-Metrics POC. Prepare and deliver weekly and monthly metrics to the management team.
Achievements:
-Handled a project to implement Google Apps in NIT Calicut. Acted as a mentor and guide to the NIT Calicut team for Google ‘App’titude challenge where more than 500 colleges and universities from across India participated. The NIT Calicut team stood 5th in all India ranking.
- Involved in the launch of Nexus One - the first Google Phone. Acted as a liaison with the launch team and Risk Operations. Involved in ramping the risk team to ensure coverage during the launch phase, coordinated with the US Risk Team to recommend process changes and highlight pain points. Appreciated by management for contribution to the successful launch.
- Revamped the Quality Assurance process for Buyer KYC and included various elements in the process to make it more robust and objective.
-Worked with the automation team to improve the Buyer and Seller KYC tools more robust and vigilant. Presently working on an AML tool and involved in testing of rules for the model.
-Member of the Google hiring team. Involved in campus hiring as well as front line off campus interviews. Participated in campus hiring at Manipal Institute of Technology and Vellore Institute of Technology.
-Only member from the Compliance Operations team selected to represent Google at the Merchant Risk Council 2011 European Conference in Spain.
Involved in planning, organizing and delivering process training to pilot batches, planning and organising the launch of the pilot batches, providing floor support, analysing process reports, monitoring quality standards, devising learning curve for new recruits and other administrative tasks.
Involved in the Migration of Credit Cards - Customer Service Process from US to the Kolkata Centre. The process entailed providing good customer service experience to credit card customers and collecting on past due accounts along with cross selling different bank products.
Managed 15 other Asst. Managers and BAU Trainers during the project and acted as a spokesperson for the team. Managed the pilot batches, helped on systems readiness testing, handled new batch trainings and managed successful launch of the process.
Job responsibilities as Assistant Manager Operations:
-Continuous call quality monitoring to identify individual coaching needs and preparing development plans for each processing executive.
-Participation in cross site calibrations for quality assurance.
-Motivating team to achieve collection goals and ensuring adherence to SLAs.
-Leave management, roster management and capacity planning for optimum utilization of resources.
-Succession planning by analysing the strengths of team members and working on their skills to help them take up more responsibilities. Five members from my team were promoted to the next level.
-Training new hires on process skills.
-Preparing and delivering periodic appraisals to team members.
-Acted as a liaison between the Business Area and India Operations team.
-Responsible for ensuring compliance with audit requirements of the host country and other banking institutions.
-Creating a motivating environment within the team to achieve departmental goals through rewards and recognitions.
-Handled various other responsibilities like Transport POC, Fire Marshall for the process and Compliance Champion for Auto-Finance.
Managing Credit Card sales team of Telemarketing and Business Development executives. Job required leading and motivating the sales team to achieve monthly credit card sales targets, generating leads and Institutional business development.
ACAMs certification
This is a certification which prepares candidates in the realm of Islamic Finance and Banking. The certification awarded is known as Certified Islamic Finance (CIFE).
Advanced Certification by International Compliance Association and backed by Manchester Business School on 'International Anti Money Laundering' (AML).
Full Time MBA with specialization in Marketing and Finance.
