Senior sales advisor
Dubai Islamic Bank
Total years of experience :16 years, 7 Months
Displaying good listening skills to identify customer needs
Confidently making and closing sales
Understanding the importance of best selling lines and feature hotspots
Maintaining and providing comprehensive product information to customers
Understanding and demonstrating customer care and high levels of customer service
To work as part of the sales team to achieve personal and department/ objectives
Actively supporting and communicating with colleagues, customers and managers.
Provides historical records by maintaining records on area and customer sales
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Achieving excellent sales volume by building a personal clientele base and increase sales and ensure efficiency
• Responding to customer complaints and comments, and offering advice to customers
• Gathering market and competitors information’s and Reporting to Top Management
• Ensure high level of quality and accuracy in daily work and ensure a clean and safe work area
• Using information technology to record sales figures and for data analysis and forward planning
• Responsible for train and coach the employees and conduct their performance reviews
• Touring the sales floor regularly, talking to customers and identifying or resolving urgent issues
PREVIOUS JOB IN ETISALAT
JOB TITLE: MARKETING/SALES EXECUTIVE
Responsibilities
• Acting as a contact between the company and its existing and potential dealers
• Maintaining and developing relationships with existing dealers via visits and telephone calls
• Ensure territory achieves or exceeds required quota
• Ensure territory coverage to touch all opportunities on a scheduled basis
• Checking quantities of goods on display and in stock
• Liaising with suppliers to check on the progress of existing orders
• Gathering market and competitors information’s, Establish new customers all over the Region
• Using information technology to record sales figures and for data analysis and forward planning.
Responsibilities
Operations Officer
Loan processing/ disbursement/ amendment.
responsible for analyzing & recommending acceptance/rejection of credit proposals.
Managing a set of assigned portfolio of Corporate Banking clients and Silver Segment accounts and performing annual reviews of the same. Very low financial impact of this position.
Coordinating with internal customers (Internal Audit and Compliance) to ensure adherence to guidelines and that all requests are fulfilled.
Analyzing financials and ensuring annual reviews and credit packages are on schedule and as per the bank's policies
• Analyzing financial statements in order to evaluate credit quality and portfolio risk.
Coordinating and resolving any irregularities in transactions with Relationship Managers
• Monitoring the project monitoring cards for each contract / project / bank financing and obtaining regular update from clients in this regard.
• Assist customers with routine account-related requests such as:
• Funds transfers
• Automatic funds transfers (AFTs)
• Stop payments
• Inquiries about bank deposit products and service charges
• Inquiries about ATM and Debit Card usage and limits
• Inquiries about checking and savings accounts transactions
• Inquiries about funds availability
• Check verification requests by third parties
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Cross-sell bank products and services based on customer needs, in accordance with the bank’s program stand-ards.
• Process necessary paperwork to rebate customer service charges.
• Verify information on ATM/Debit Card applications to to the information in customer database. Send exceptions to Personal Banking Counselors for corrections
• Perform customer requested research, including printing statement and check copies. 12. Input, maintain and/ or delete ATM and Debit Cards within system.
• Transfer funds to cover customer overdrafts as directed by Bank Operations
• Contact customers to obtain necessary signatures on items with missing or irregular signatures.
• Maintain the Bank’s files for Currency Transaction Reports, customer safekeeping receipts, loan and trust collat-eral receipts, commercial resolutions, Powers of Attorney, court orders, levies, miscellaneous deposit documen-tation, and general correspondence.
Responsible for policy issuance and all operation issues at delta branch
Verification, preparation, review and filing of following Treasury processes
Responsibilities
• Examining credit files for completeness and timeliness of information, noting exceptions for correction.
• Initial assessment of client data .
• Entering Application data into the relevant system.
• Screening Application under filtering rules in order to separate simple from technical Applications.
• Processing simple and technical issuing for all Bancassurance Business.
• Communication + liaison with the Bancassurance front office + Admin Personal .
• Outstanding report for Technical cases & refunding of cancelled or expired Applications .
HEAD OF OPERATIONS MANSOURA BRANCH
• operate the submitting of Direct Business channel under sale unit force over than 120 agent (filtering to simple & technical - issuing- packaging )
• Reporting to head office the conducted business in daily & monthly reports.
• Reporting to head office all conducted individual life insurance business for direct & Bank assurance business, and branches report with analysis that figures the operation chart at quarterly & half yearly basis .
• Issuing investment letters & payment letters as one of after sales services must be available easily to our clients through direct or agent or collector request .
• Premium & ACL settlement for Bank assurance.
Part of Risk Managment Department
• Advise clients concerning business transactions, claim liability, advisability of prosecuting or defending lawsuits, or legal rights and obligations.
• Interpret laws, rulings and regulations for individuals and businesses.
• Analyze the probable outcomes of cases, using knowledge of legal precedents.
• Present and summarize cases to judges and juries.
• Evaluate findings and develop strategies and arguments in preparation for presentation of cases.
• Prepare and draft legal documents, such as wills, deeds, patent applications, mortgages, leases, and contracts
• Perform administrative and management functions related to the practice of law
• Act as agent, trustee, guardian, or executor for businesses or individuals
Licentiate from Faculty of law , English Department