Total Years of Experience: 32 Years, 9 Months
January 2016
To Present
Business Consultant
at Mutawa Alkazi Company
Location :
Kuwait - Al Kuwait
Managing an organization of business development and Marketing
February 2016
To November 2017
Business Consultant
at AL-KHARAFI GROUP
Location :
Kuwait - Al Kuwait
Managing an organization of business development and Marketing
January 1996
To April 2016
Senior Manager Corporate Events, Quality Assurance and Central Customer Complaints Group
at Al-Sayer Group (Mohammad Nasser Al-Sayer & Sons EST (Toyota & Lexus)
Location :
Kuwait - Al Kuwait
General Job Description
Responsible for planning, Public Relations, Marketing, Quality Assurance, developing, coordinating, directing and administering all policies relating to all phases of Customer Relations. Devise new strategies/programs for customer retention, Customer Care, CSI, Customer satisfaction committee etc. Perform the role of Management Representative for ISO 9000 and its compliance. Coordinate with TMC Customer service department for all issues related to Public Relations & Marketing.
Responsible for planning, Public Relations, Marketing, Quality Assurance, developing, coordinating, directing and administering all policies relating to all phases of Customer Relations. Devise new strategies/programs for customer retention, Customer Care, CSI, Customer satisfaction committee etc. Perform the role of Management Representative for ISO 9000 and its compliance. Coordinate with TMC Customer service department for all issues related to Public Relations & Marketing.
July 1995
To March 1996
Customer Relations Manager Automotive Service Garage
at Al-Mulla Group
Location :
Kuwait - Al Kuwait
Supervise public relations (Automotive Service Garages).Plan and Follow-up all matters of cars.
January 1994
To January 1995
CUSTOMER SERVICE MANAGER & MARKETING
at (IKEA) - YACOOB & JASSEM AL-HUMAIDY Co.
Location :
Kuwait - Al Kuwait
Planning and follow-up customer service department.
January 1992
To January 1994
SALES MANAGER & MARKETING
at AT THE SULTAN CENTER
Location :
Kuwait - Al Kuwait
In charge of the sales for all co-op’s in Kuwait & vending machine department (Coffee sandwiches and snacks).
January 1991
To January 1992
SALES MANAGER & MARKETING
at AL-HUMAIDHI TRADING
Location :
Kuwait - Al Kuwait
Selling medical and scientific instruments & chemicals. & laboratory equipment's.
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