FLM Expert
BATCO
مجموع سنوات الخبرة :10 years, 8 أشهر
• Perform technical support covering 24/7 wireless/wired network outages restoration.
• Configuration/Commissioning/Integration/Optimization and acceptance tests.
• Implement the proactive maintenance procedure, and supervise HW installation, (Macro BTS, Micro and IBS sites)
• Work with NOC/TAC to ensure the solution recommendations are comprehensive, aligned with customer satisfactions, and meet network design.
• Executing SW update, HW upgrades.
• Maintain customer satisfaction by managing/operate/maintenance enterprise network within SLA/KPI as agreed.
• Technologies \[ GERAN, UTRAN, EUTRAN, 5G-NR, Microwave links, GPON\]
Tools: Nokia equipment’s and Software’s
Project: STC, Western region managed services
• Monitoring external alarms/power alarms on OSS for BTS and BSCs.
• Opening ticket as long as power alarm/External Alarms issue then refers it to concern group.
• Dispatching the trouble tickets through RTTS software and referring to concern group.
• Regularly in contact with the field technicians for clearing the alarms and following up with them.
• Handle PMR (Preventive Maintenance Routine) daily with power contractor technicians.
• Make a daily report for all trouble ticket outages and alarm problems.
• Submitted to the respective managers.
• Provided the latest update time to time for what is the status of the site.
• Check the power alarm auditing report and open TTs for any alarms didn't have TTs.
• Detecting and managing the repeated faults in the network, opening the resolution TT's
Tools: U2000, NetAct, RTTs, emails, Microsoft suite
• A point of contact to the customer for all types of service requests
• Manage day to day incident/WO, escalate issues to the proper personnel, and follow up for resolution
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor open service tickets to make sure the team is meeting customer SLA’s, follow escalation matrix
• Improve customer service, perception, and satisfaction with fast turnaround of customer requests
• Daily report
Tools: U2000, WFM, Remedy system, Email, Microsoft suite
•Perform technical support covering 24/7 wireless/wired network outages restoration.
•Configuration/Commissioning/Integration/Optimization and acceptance tests.
• Implement the proactive maintenance procedure, and supervise HW installation
• Work with NOC/TAC to ensure the solution recommendations are comprehensive, aligned with customer satisfactions, and meet network design.
• Executing SW update, HW upgrades.
• Maintain customer satisfaction by managing/operate/maintenance enterprise network within SLA/KPI as agreed.
• Technologies \[ GERAN, UTRAN, Microwave links
Tools: Huawei equipment’s and Software’s
Project : Sudatel - Central region managed services
• Responding to technical support calls from end-users of computers and software applications
• setting up and installing new computers, networks, and software
• setting up user accounts and profiles on the network
• installing updates, known as patches, to software applications
• installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office
• diagnosing and fixing network problems and hardware or software faults
• managing backups of servers, in case of data loss
• keeping a record of issues and faults along with solutions, for future reference
Bachelor Degreein Electronic Engineering -Telecommunication department- Garden City College for science and technology . Academic Projects undertaken: Project Name: Analysis and implementation of data quality of service over WiMAX network Description: In this project we analyze and discuss the behavior of network that contain number of user and application has specific kind of service which belong to type of QoS of WiMAX network.