Digital Transformation and IT Senior Manager
Sky Logistics and Sky Ports
Total years of experience :19 years, 5 Months
Strategic Management Role:
▪ Drives continuous development of IT strategy.
▪ Ensures alignment of strategic IT initiatives with the demands of the business.
▪ Analyze resource utilisation and develop strategies to optimise performance.
▪ Act as a central point of contact between the organizational management teams in the organization and can simultaneously tackle the business’s digital needs.
▪ Structure the technology department and recruit necessary candidates.
▪ Plans with the business priorities and ensures that resources are appropriately deployed to fulfil approved service demands.
▪ Oversees and determines timeframes for IT projects, Led IT team of 12 people, for all sections: development, network infrastructure, and helpdesk team in both companies.
▪ Ensure cost-effectiveness of IT processes, tools, and vendors.
▪ Design, develop and implement systems, policies, and procedures.
Technical Tasks:
▪ Monitor the performance of information technology systems and continuously analyze current processes and technologies to identify areas of improvement.
▪ Developing new troubleshooting systems to help reduce downtime and operate effectively.
▪ Ensure that all the data, network access and systems are secure and protected using the latest and up-to-date technologies.
▪ Constructing and implementing plans to ensure the IT Services continue to operate smoothly.
▪ Renovating IT infrastructure and implementing cloud technology on AWS and O365.
▪ Managing Company’s servers (AD servers, DHCP, DNS, HR system, MS AX Servers, File and print Servers, NAS, Kaspersky Endpoint Servers, Sophos Intercept X, ESXi hosts, WSUS Server, Fleet Management Servers, SQL Servers, and IT ticketing server), and Implementing fleet system and Subcontractor’s system.
▪ Managing IP phones system, IP PBX, NVR/DVR Cameras, VPN connections between branches, FortiGate firewalls, and 100+ Truck tablets)
▪ Build from scratch the IT infrastructure for Sky Ports including (datacenters, SAN storages, vCenter and vSphere, Clustered firewalls, Wi-Fi network, CCTV system, VMTs for terminal equipment \[STS Cranes, Mobile Cranes, and RTGs\], terminal weighbridges, and Gate automation).
▪Implementing TOS (Terminal Operating System), ERP MS Dynamics 365, and MS O365 (Exchange, SharePoint, PowerApps, Power Automate) for Sky Ports.
▪Led IT department team of 8 persons for all sections: development section, network infrastructure section, and helpdesk team in all company’s branches (UAE and Iraq branches).
▪Preparing, monitoring, and controlling the annual IT budget (1.5 million USD).
▪Led and managed IT vendors.
▪Participating in regional and global IT meetings regularly for reporting.
▪Active involvement with the global cyber security team in implementing the cyber security policies.
▪Providing the best IT solutions to business and management problems.
o Undertaking routine preventative maintenance, with regular testing for the disaster recovery process and all backup regularly tested and documented.
o SAP admin user for managing users, solution manager tickets, and supporting users. Navis N4 admin user for 3rd-level support.
Key Achievements
▪ Built the startup data centres with 70+ servers, 100+ switches, 170+ CCTV, 50+ VMTs for terminal trucks, RTGs, Cranes, and 50+ wireless devices to cover all port yards with fibre connections and wireless backup links. Followed by creating a disaster recovery site (within Iraq) with replication servers.
▪Implemented the IT standards, policies, and procedures to ensure alignment with its business goals and global IT standards and managed the operational services to be aligned with the agreed SLAs.
▪Implemented and managed Tenable vulnerability scanner for assessment computers/servers/network devices, Tenable IO for web applications (SOC), Alert Logic for Syslog and event log servers (SIEM), and CrowdStrike MDR.
▪Created an off-site (in Dubai) disaster recovery site for the main servers for the terminal operating system (Navis TOS).
▪Improved internet stability by up to 40% by configuring the firewalls to balance between 3 internet links and decrease internet cost by 10% through effective negotiating pricing with internet service providers.
▪Implemented terminal operating systems TOS (Navis N4), 2 successful upgrades from 2.6 to 3.4 and from 3.4 to 3.8).
▪ Responsible for administering, managing, and monitoring Group Server Rooms in all companies, and branches, and leading IT Technical Engineer and Help Desk Teams.
▪ Administered 4 Server Rooms, 14 Branches, plus UK, Algeria, Dubai, and South Africa Servers.
o Managed WAN connections using Juniper and Cisco routers based on leased lines, WiMAX, Aruba, and 3G, with more than 1900 Users.
o Monitored Group Servers -which include domain controllers, Microsoft Exchange servers, SAP Server, Symantec Backup Exec, Antivirus Servers, SharePoint and Project Server, VMware vCenter Servers, MS SQL Servers, Fabrication Server, FAX Server, Microsoft Lync (SfB) Server, and File/Print Serves.
▪ Implemented backup configurations for SAN storage (Sun, IBM v7000, and HP) using fiber & SCSI connections. Focusing on security by applying efficient rules in FortiGate, Forti Mail, Riverbed WAN accelerator, and Antispam Devices.
Key Achievements
▪ Upgraded Microsoft active directory and Microsoft Exchange servers. Installed and deployed Microsoft SCCM Server.
▪ Saved up to 20% of Internet cost by negotiating the price with ISP and applying new solutions.
Responsible for implementing, monitoring, and developing IT environment, documentation, and policies.
▪Coached the IT staff members including hiring, evaluating, training, and developing.
▪Established security policies and IT policies. Ensure all branch server rooms are running smoothly and all IT policies are followed.
▪Developed the IT procurement process to control the annual IT budget.
▪Direct the information and data integrity for the company and its business units. Plus, performing regular testing for backups and disaster recovery process.
▪ Renovated IT data center by upgrading the main mail server, domain controller servers, and ISA Server.
o Implemented Virtual solution (VMWare ESX).
o Maintained company servers: Comsys ERP, vCenter, Microsoft VPN, Primavera Servers, Acronis Backup for Exchange Server, Symantec Antivirus SAV, and Antispam ORF server.
▪ Installing Company’s Internal PBX -Panasonic, IP Telephony, and Call Account System (CAS Server).
▪ Configuring PIX Firewalls, Cisco Routers, and Biometric time attendance system.
▪ Putting the recommendations for all IT device purchasing.
▪ Supporting Company’s Servers - Domain Controller, Lotus Notes, Terminal Server, Citrix Servers, Fourth Shift ERP, SAP B1, ISA Server, SharePoint Server, SQL servers, and Symantec Antivirus SAV.
▪ Administering and maintaining CCTV, IP camera system, barcode readers, scanners and printers, Internal PBX Panasonic, IP Telephony, and Call Account System (CAS Server).
▪ Leading continuous improvements in the network’s performance, design, and implementation of LANs, and WAN connectivity.
▪ Responsible for two Server Rooms, Five Sites, and more than 200 End users. Plus, leading all IT equipment purchasing.
▪ 1st line support for customers based on call-centre support procedures and worked as a pre-sales engineer to support sales and marketing teams.
▪ Installing wireless access points, routers, modems, print servers, IP Cameras, and VPN Routers.
▪ Responsible for the smooth running of Exchange Mail Server, ISA Server, and VPN Server.
Master of Business Administration (MBA)
Bachelor of Science Degree in Engineering Communication and Electronics Department
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