Khalid Hamad Al Rabiah

Coordinate catering supply and food services to 56 hospitals, 3 educational institutions, 5 camp projects, and 2 large private organizations. Manage ongoing projects at healthcare facilities of clients such as National Guard Medical Cities, hospitals of the Ministry of Health, and Universities hospitals, reporting to the General Manager and ensuring consistently high standards of service. Direct all aspects of day-to-day company operations including sales, staff management, payroll, budgets, inventories, and food costs to achieve all predefined objectives. Coordinate with clients and internal departments for negotiation and resolution of all commercial and contractual disputes. Achieve high safety standards, quality of service, and statutory compliance by implementing and ensuring compliance with industry best practices.
 Known for smooth execution of projects and carefully managing and cultivating good relations, coordinating with clients to comply with contractual obligations while adhering to company processes, policies, and procedures.
 Exceed expectations of clients and customers and earn outstanding 95% satisfaction ratings by driving teams to provide excellence in service and support and supervising day-to-day operations to run efficiently.
 Introduce cost-saving measures to lower expenses 35% and assure adequate availability and optimum utilization of staff and supplies across projects in planning, mobilizing, and allocating resources.
 Build and sustain productive relations with key personnel including decision makers and influencers among client organizations and business partners, consistently opening new business opportunities.
 Expand business 10% and maximize business generation with best margins, identifying, evaluating, and prioritizing business opportunities among existing and potential clients and conducting regular follow-up.

Provided overall management direction and control to support services for a tertiary care academic medical center with a world-class healthcare complex with 800 staff and serving more 1.200 million outpatients, and admit 45.9 thousand patients per year. Directed day-to-day operations of the support services department, ensuring achievement of operational objectives and maintenance of the highest standards of service excellence, including housekeeping, food and nutrition services, laundry services, agricultural services, valet parking, patient care assistance, transportation, and communications. Supplied frontline leadership to a multifunctional 40-person team. Provided motivation and mentorship and promoted positive engagement to maximize performance and productivity. Developed updated job descriptions for all key positions in the support services department and established and chaired a new Environmental Safety Round Committee. Managed four key contracts - housekeeping services, food services, laundry services, and medical waste management - with a cumulative budget of about SAR 580MM with the deployment of around 1, 950 staff. Reviewed and updated contracts for general cleaning, linen cleaning, and food services to meet the requirements of hospital operations. Contributed as a member of various committees including Chair of the Inspection Committee for the Contractual Investment Establishment and member of the new projects task force and King Khalid University Hospital Management Committee.

At King Fahad Medical City, I set and fine-tune an excellent operational base which is ratified by a very high customer retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement. Structured annual operational budget and implemented control measures to contain expenses within defined limits. I was accountable for goal setting and performance reviews. Accomplished responsibility for Support Services Depts., including Food, Transportation, Laundry and General Services, before gaining promotion in collaborating with the Executive Director to ensure the high standard of operations throughout all business operations, conducive to service excellence.

Additionally, responsibilities included:
• Mentoring the team and ensuring compliance to Four Seasons quality standards, policies, and procedures
• Successfully conducting training in customer service, Reservations, Company Loyalty program, Departmental policies and ensuring that the training targets were achieved
• Directing, implementing, and maintaining a service and management philosophy, which serves as a guide to the respective staff as well as conducting activities pertaining to recruiting, selecting and appraising staff

Acting Head - Environmental Services
King Faisal Specialist Hospital and Research Center, Riyadh, KSA (May 1997 - February 2011)
KFSHR is a leading tertiary care medical center delivering the highest level of specialized healthcare in an educational and research setting

Designation Chronology:
• March 2010 - February 2011: Acting Head - Environmental Services
• October 2005 - February 2011: Manager - Laundry Services
• April 2003 - May 2005: Assistant Manager - Housekeeping/Pest Control
• May 1997 - March 2003: Supervisor - Housekeeping and Laundry Services

Highlights:
Acting Head - Environmental Services
• Implemented process changes in cleaning systems and monitored operations delivering significant improvements in cleaning efficiency.
• Introduced a new innovative orientation program which improved performance of the housekeeping staff.
• Revised job descriptions as well as internal policies and procedures related to housekeeping

Key Responsibilities:
Acting Head - Environmental Services
• Reported to the Director of Support Services and managed the environmental services covering housekeeping, laundry, waste management and pest control with a total headcount of 700 employees.
• Managed overall department operations ensuring maximization of process efficiencies by update existing and implementing new policies, strategies and systems.
• Ensured effective coordination among departmental staff and liaised with other departments to achieve broader organizational goals through cohesive and focused action.
• Led the development of services across all areas of environmental services and promoted delivery of excellence.
• Maintained a fully hygienic and eye-pleasing working environment across the hospital.
• Advised the Director and heads of other departments on major policy changes and supervised implementation of accepted recommendations.

Highlights:
Manager - Laundry Services
• Led the conceptualization of plans to set up laundry operations in a new location.
• Deputed as a consultant to Al Arabi Consultancy Office for laundry operations in 4 hospitals in Riyadh
• Implemented a system to prevent stains on linen
• Reduced losses in laundry operations by optimizing manpower and reducing headcount without affecting service quality.

Key Responsibilities:
Manager - Laundry Services
• Led a team of 110 employees and managed laundry operations handling average daily production of about 6400 kg (14, 639 lb)
• Planned and managed day-to-day operations ensuring optimum allocation and utilization of resources including manpower and supplies to deliver daily production targets.
• Developed and delivered employee training programs for building a competent and motivated departmental workforce.
• Prepared, reviewed and updated job descriptions and internal policies and procedures to improve operational efficiencies.
• Implemented measures to improve quality, ensured compliance with infection control policies and procedures and enforced adherence to safe working practices.
• Supervised preparation of annual budgets and monthly statistical management reports.