Datacenter Engineer
Wipro Arabia
Total years of experience :11 years, 0 Months
Datacenter Engineer (2010 to Present):
Delivered administration, troubleshooting and support services for large data center within a high security environment. Monitored and assessed issues with data center equipment, implementing solutions to reduce or eliminate occurrence of future issues. Resolved network issues both remotely and on site
A. Developing PowerShell scripts for Active Directory and Exchange and developing PowerShell automation Scripts.
B. Managing Windows Server application, DHCP Server, Exchange Server, Active Directory
C. Creating & troubleshooting with users issues in Active Directory & Microsoft Exchange profile.
D. Server’s performance monitoring (CPU, Memory, Disk size, Services).
E. In addition, Monitoring the network devices by using Program CA SPECTRUM (Network Fault Manager), and providing first level support of any network link issue.
F. Ensure that SLA process is followed.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
Certified from Cisco : CCNA (Cisco Certified Network Associate)
Also I am Certified from Microsoft in : Microsoft Windows XP Professional Microsoft Windows 2003 Environment Microsoft Windows 2003 Network Infrastructure Microsoft Windows Server 2012
B.C.A (Bachelor of Computer Application) Bangalore, India. 2006