- 1. Basic Function:
To undertake a variety of duties related to the sales of Company lube products. Duties include
identifying new customers and business opportunities, and fully exploring the requirements and
ways that the Company can assist through visits and extended communication. Provides technical
advice to existing customers and ensures that any required lube loan equipment maintenance or
problems are resolved promptly. Informs the Management on competitors activities in the market.
Ascertains the level of competition within the market and calculates discount prices in order to help
retain customers. Also helps promote the Company’s products by assisting with seminars and
exhibitions, and fosters good relations with allocated customers in order to best meet their needs
and to boost sales.
2. Work Performed:
2.1 Identifies potential customers for local lube sales by any method possible, such as monitoring
the local press to identify new projects, then contacting the company that won the tender in
order to ascertain if ADNOC can meet any lube requirements. Also scans magazines and
newspapers, visits other organisations and public works for possible sales opportunities, and
uses contacts within the business to keep updated of potential new projects and customers.
Uses any method available to identify new business opportunities, in order to increase sales.
2.2 Visits those organisations with potential sales opportunities in order to gain a complete
understanding of their requirements, such as identifying the type of vehicles used, what
vehicles are being used for, and products currently being used. Gathers as much information
about the company’s requirements as possible, and then identifies equivalent ADNOC
products to those currently being used. Types an offer letter to the organisation, detailing the
products and services available and explaining how the organisation can benefit from using
ADNOC products, then visits the company again to make the offer.
2.3 Provides advice, by telephone, fax and personal visits (to both sites and offices), to allocated
customers on the most suitable lubes to use for each application. Advises potential customers
and also existing ones, to ensure that they are using the best product for the job and are
obtaining a high level of performance. Also promotes the sale of lubes by regular visits to
customers in order to advise of new products and to check that the ones in use are still the
most suitable, and to foster good relations with the customer to attempt to maintain their
loyalty.
2.4 Obtains information regarding the market by identifying the products offered by other companies. Visits shops to see what is being sold and at what price, in order to ascertain if ADNOC’s prices are competitive, and prepares lube survey reports for submission to the Section Head. Also carries out regular visits to customers in order to ascertain their views on the products and services provided, and compiles data showing customer satisfaction, areas where improvements could be made, and any existing problems, so that corrective action can be taken by the relevant area. 2.5 Studies daily sales information obtained from the system, such as the amount sold each day and the monthly consumption figures. Determines ways to improve sales to each customer, such as making special offers, and makes recommendations to the Supervisor. Also obtains information regarding outstanding customer debts from the system, and uses information to follow up with the customers, to ensure that debts do not accumulate to an unacceptable level. ..
- Company industry:
- Sales Outsourcing
- Job role:
-
Sales
