Relationship Manager
Rak Bank
Total des années d'expérience :19 years, 8 Mois
• Effectively managed NTB and maintained existing accounts (SME & WBG).
• Working capital, merchant acquiring (POS & ECOM), cards business, deposit and loan.
• Management of relationships internal and external.
• Achieved a portfolio volume exceeding AED 250M (Government and Private).
• Reviewing and editing (if necessary) documents.
• Collecting regular reports and monitoring performance.
• Handling team and other responsibilities during absence of Unit Head.
• Attending in-house and external training sessions and forums pertaining to Payment Solutions and Merchant Acquiring.
Responsibilities:
Create and regulate proper work flow and communication system between departments of the company.
Evaluate and add input to improve the company’s in -house system.
Planning and organization abilities.
Team leading and problem solving skills.
Capability to perform in a fast paced environment & handle stress related situations in a professional demeanor.
Underwriting Department
Managing & directing the operations of the customer service team for motor and non-motor insurances.
Reviewing and auditing insurance quotes and policies before dispatch to ensure their compliance with the clients’ requirements.
Taking regular reports and monitoring performance.
Management of relationships with insurance companies and clients.
Updating and mentoring compliance with insurance procedures.
Ensuring that slips are professionally prepared as per the risk requirement.
Monitoring policies’ renewal process by reviewing all policies and insuring renewals notices are sent in a timely manner.
Sales& Marketing Department
Responsible to formulate and execute insurance sales plans in coordination with the Sales& Marketing Manager to achieve the assigned sales targets.
Provide guidance and training for sales and operation team to enhance their insurance knowledge as well as ensure full compliance of both regulatory and internal requirements to attain high sales quality and professionalism.
Monitor the market trend and demand for further business development in insurance market.
Accounts Department
Review the procedures manual for the accounts department in coordination with other departments.
Supervise Accounts Department and ensure all procedures and manuals are followed and reports are timely produced.
Responsibilities:
Developing and recommending (to management as appropriate), and overseeing, the strategic direction for anti-fraud-related initiatives, activities and control responses
Develop Group policies and standards, coordinates implementation, collaborates with other functions to raise awareness and conducts security reviews throughout Group
Create plans to prepare the Group from incidents and reduce the effect from internal and external sources, criminal activities and natural & man-made disasters
Using security techniques to complement other measures to protect the Group’s assets on a local and regional level
Using security and safety resources in an efficient and cost effective manner
Coordinating and supervising security and safety activities through designated functions
Security activities must be structured and operated effectively and with appropriate supervision
Group Security coordinators work with other departments as appropriate to carry out their responsibilities
Audit matters, which may require reporting to Group board audit committee and must be coordinated with the audit function
Risk issues are coordinated with GRM Risk Operations
Monitor the risks of business travel and provides advice to employees
Group Security and the local security coordinators furnish, as needed, a secure environment for senior corporate executives that includes adequate security in the corporate workspace and residence, and during travel, according to standards set by Group Security
Other employees who may face similar risks due to the nature of their work are included in this program as necessary
Conduct or oversee investigations as requested or required
Collect and analyze enterprise-wide statistics on fraud incidents
Evaluate the effectiveness of anti-fraud measures and processes, in part by conducting regional reviews of anti-fraud activities
Pre-employment screening, where legally permissible, and exit checklist, in coordination with human resource functions
Fraud risk reviews
Maintaining a fraud database of all reported incidents of fraud
Maintain as necessary local policies that meet local legal requirements and align with the Group’s standards.
Responsibilities:
Create a continuity plan for Zurich ME that can be implemented during a specific disaster and analyze every aspect of Zurich ME and determine where their risks lie.
Minimize risk and lessen the effects of any negative event that occurs by stopping the event before it becomes a catastrophe from which the business may not recover, including investigating potential asset loss incidents and enacting policies that comply with safety regulations and industry guidelines.
Act as a single point of contact on operational risk related matters for dedicated business units and provide operational risk advice to senior management in UAE, Qatar and Bahrain.
Attend IGC Meetings on quarter basis to coordinate and discuss confidential matters in regards of securing information data pertaining to Zurich and its clients.
Conduct and monitor WAR Test as per BCM plan.
To help Zurich build strategic partnerships with other agents/distributors and increase revenue.
Lead initiatives that touch upon strategic planning, marketing and sales.
Identify customer markets, monitoring industry trends, conducting competitor analyses and crafting business plans.
Managing and creating materials for campaigns around product launches and events.
Identify economic and logistical inefficiencies.
Correcting inefficiencies, to free up more time and resources in order to enhance and grow other parts of Zurich.
Effective teamwork, organization skill and project management ability.
Work less independently and carry out projects without direct supervision.
Be creative and proactive, find and propose new market opportunities.
Business Development Director
Responsibilities:
To participate in and facilitate group meetings.
Work with senior management to motivate the entire group to bring about a customer centric and sales and marketing philosophy.
Plan business development strategies and build successful public relations efforts.
Analyze market trends and customer needs to identify new business development opportunities and retain existing business.
I work with and assist the Marketing Director by defining appropriate systems to improve the group’s marketing and sales performance.
Prepare action plans for senior management, as well as for the staff, that effectively identifies sales leads and the capture of new prospects.
Evaluate the effectiveness of business plan, sales strategy and public relations strategy in order to analyze and provide necessary recommendations.
Attend trade shows, industry associations, job fairs to improve group’s visibility.
High interaction and cooperation with all employees in order to motivate them to produce quality materials within tight timeframes and simultaneously manage several projects.
Provide leadership for achieving maximum sales growth and profitability in keeping with the group vision and values.
Business Intelligence Manager
Responsibilities:
Conduct/coordinate tests to ensure that intelligence is consistent with defined needs.
Identify/monitor current and potential customers, using business intelligence tools.
Synthesize current business intelligence or trend data to support recommendations for action.
Manage timely flow of business intelligence information to users.
Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
Analyze competitive market strategies through analysis of related product, market, or share trends.
Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
Business Intelligence Analyst
Responsibilities:
Disseminate information regarding tools, reports, or metadata enhancements.
Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
Identify and analyze industry or geographic trends with business strategy implications.
Provide technical support for existing reports, dashboards, or other tools.
Maintain library of model documents, templates, or other reusable knowledge assets.
Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
Collect business intelligence data from available industry reports, public information, field reports, or purchased sources.
Responsibilities:
To meet personal sales targets and contributing to the achievement of overall bank sales targets.
Use a range of communication channels in order to deliver a constant professional level of service to clients.
Customer leads are followed up in a timely manner using the appropriate communication channel.
High levels of customer service are maintained at all times.
Positive feedback is received from customers.
Repeat business and customer referrals are gained.
To input the relevant customer data onto the database.
To share relevant customer data with other team members.
To maximize sales opportunities by following up customer leads.
I hold a portfolio of 1, 800 clients. In addition to that, I’m managing a team of 5 Commercial Service Officers, where I am acting as a Commercial Service Manager.
Responsibilities:
To meet personal sales targets and contributing to the achievement of overall bank sales targets.
I use a range of communication channels in order to deliver a constant professional level of service to clients.
Customer leads are followed up in a timely manner using the appropriate communication channel.
High levels of customer service are maintained at all times.
Positive feedback is received from customers.
Repeat business and customer referrals are gained.
To input the relevant customer data onto the database.
To share relevant customer data with other team members.
To maximize sales opportunities by following up customer leads.
I have been a trainee in the first 6 months and been through the whole branch designations in probation to expand my knowledge about Retail Banking and how branches operate.
Responsibilities:
Analyze financial information and prepare financial reports to maintain records of financial activities and examine budget estimates for completeness, accuracy and conformance with bank's policies and procedures and regulations.
Assist Head of Finance & Planning for Business planning, cost accounting and managing accounting systems and procedures for the proper and safe management of assets and liabilities in line with bank's procedures.
Provide support to the budget preparation process in all Branches / Departments and consolidate the departmental budgets into annual corporate budget for the bank.
Review the inward invoices for payment pertaining to projects in order to ensure they are approved in line with the bank's policies and that payments are booked under appropriate heads, Departments, Branches and Units.
Gather and consolidate accounting and financial information for the preparation of management report.
Take initiative to investigate and recommend suitable suggestions to Head of Finance & Planning to improve the effectiveness of accounting systems.
Assist Head of Finance & Planning in preparing accurate analysis of transactions to support the preparation of accurate budgets for the coming year and preparing accurate analysis of transactions to support the preparation of accurate budgets for the coming year.
Provide any other service as directed to support the overall functioning of the department to commensurate with the nature of assignment.
Responsibilities:
To meet personal sales targets and contributing to the achievement of overall company’s sales targets.
Repeat business and customer referrals are gained.
To maximize sales opportunities by following up customer leads.
Responsibilities:
Assist in day to day financial activities.
Prepare sales and collection reports.
Prepare supplies invoices.
Prepare payments and reconcile supplier statements of accounts.
Responsibilities:
High levels of customer service are maintained at all times.
To input the relevant customer data onto the database.
To share relevant customer data with other team members.
February 2002: Awarded a certificate for volunteering as a First Aids trainee, Department of Health and Medical Service in Dubai.
Operations management is important to any organization, whether they are manufacturing companies producing physical products or organizations offering services. Alison's diploma in operations management course reviews a wide variety of topics from the development of operations management, to the role of the operations manager, the transformation model, planning and scheduling methodologies and practices, and inventory and quality management. The Diploma in Operations Management will give you a thorough understanding and knowledge of operations management and its organizational and managerial applications. The course is ideal for anyone who would like to contribute to the development of an organization in the area of operations management.
Awarded the Bachelor of Applied Science in e-Business Management
Awarded the Higher Diploma of Business Administration Major in Financial Services. Awarded a certificate of merit for excellent team work and positive attitude in class from the Higher Colleges of Technology - Dubai Men’s Campus.
November 1999 Awarded Certificate for exceptional performance in English language. April 2000 Awarded Certificate for exceptional performance in English language.
