United Kingdom & Australian Visa application Center Manager
CSC
Total years of experience :19 years, 7 Months
United Kingdom & Australian Visa application Center Manager
Project Name: World Bridge. (Visa centers all over 15 countries and expanding )
Company Name: CSC (Global IT Services and Business Solutions, delivers on the world's largest,
most complex projects to transform the way governments& companies operate.)
Job Responsibilities:
Managing the operation of the VAC (visa application center), leading 13 staff members and 12 security guards to offer a professional performance, creating plans to meet targets in performance, security & service levels.
Responsible for daily follow ups and communication with the Embassy. Also monthly meetings with
the HM consul in the UK and the Australian embassy are required to arrange relations with the post and distribute tasks all over the VAC staff and the embassy staff.
Follow up (meetings, training & conference calls) with different departments in UK, USA, India &
other Countries to monitor the operation, service levels, accounting, HR, security & development of our company, preparing detailed reports about the Lebanese VAC on a daily, weekly & monthly bases.
Training Manager & Main Branch Manager
Company Name: RadioShack. (World wide chain of electronic stores)
As the company was growing and With continuous effort and hard work, I was promoted from a Sales executive, shift leader, assistant store manager, store manager then went to Egypt to have the trainers course to come back and train new employees joining the firm on sales techniques, customer service and items knowledge.
Job responsibilities:
Training, new employees on a planed program to offer them reach product knowledge in
(4500 Electronic items), Preparing them to be skillful sales, with good customer service.
Managing company’s main branch., taking responsibility of managing eight employees, to settle
on their duties and schedule, follow up for the store display, repairs, Customers care and service,
Items ordering and recommend new items to be imported according to the market needs.
Purchasing follow up, Moved to Egypt to work in our company there in purchasing and
whole sales development.
Key subjects Leadership Management of teams project Management time lines of projects Business planning Project goals
Key Subjects - Leadership & management course - communication in business - presentations - Marketing - recruitment
Key Courses: - Communication skills & management. - Promoting employees. - Interviewing new candidates. - Sales & customer service.
Key Courses: - Communication skills & management. - Advanced Database. - Advanced Data Structure & Algorithms. - Logic Design. - Operating Systems & Networking.
Key Courses Industrail Computers Robotic Movement Microsoft office Data base assembly language Logic circuits