Khalil Bader

IT Technogal support Manager at King's Academy

• Jordan - Madaba
• August 2007 to July 2015

Information Technology Technical Support Manager:
- Leading a team of 5 professional system and infrastructure engineers managing the academy requirements.
- Manage the helpdesk staff.
-Provide end-user applications with operating systems such as
Windows, and applications such as Microsoft Office;
- Perform basic network functions to including when needed daily
backups, file restoration and UPS Operational checks.
- Troubleshoot and builds PCs, laptops, tablets and installs add-on boards and accessories. Manage, troubleshoot, and repair desktop equipment, laptops, tablets and related equipment including returns to
manufacturer for repair of replacement.
- Troubleshoot printing problems, and Network printing.
- Configure user logins/profiles, E-mail accounts and workstations in
accordance with KA standards.
- Assist staff with local and network applications, converting files from
other applications, unzipping and decoding, formatted E-mail
attachments.
- Maintain application and operating systems license tracking and
compliance; for all software bought by KA IT department.
- Monitor network operations (including disk utilization, system usage,
etc.);
- Design and implement anti-virus strategies as needed and assist staff
with desktop use of anti-virus software;
- Create checklists and tips, electronic and paper, for repetitive Help
Desk tasks;
- Ensure adequate helpdesk coverage at all times as needed by the
Academy;
- Assist with the specification and ordering of desktop and portable
systems and supporting hardware and peripherals;
- Ensure a high level of customer satisfaction for the user community by
developing and maintaining a “customer service” focus for the help
desk;
- Implement and manage help desk tracking software to enable tracking
and status reporting of requests, systems inventory, etc.;