Monitoring & Evaluation Manager
International Executive Service Corps
Total years of experience :18 years, 4 Months
- Collecting all M&E data including monitoring and reporting on funds disbursed to sub-sub-grantees; loans issued by sub-sub-grantees to clients/beneficiaries; and the outcomes resulting from the loans, including the collection of beneficiary/client baseline and follow-up data.
- Developing an initial Performance Monitoring Plan (PMP).
- Obtaining client, stakeholder, and customer feedback.
- Establishing baselines, targeted results and indicators.
- Developing appropriate information technology tools to collect, store and process program performance data to meet program performance monitoring needs (Database).
- Fine tuning the monitoring and evaluation system by assessing the appropriateness and utility of each indicator at the end of each reporting period.
- Updating and modifying the PMP, when necessary.
-Administering all exams in accordance with standards and guidelines set out by exam boards.
-Managing exams venue staff (invigilators, examiners) of new procedures and ensuring all is in compliant with the Client Service Standards and Essential Personnel.
-Managing Exam transfers, including communication of procedures to beneficiaries.
-Ensuring and monitoring that physical and reporting aspects of the administered exams are in proper alignment with customer Services Manager (CSM) guidelines.
-Promoting and presenting ESOL exams to the Teaching Centers students in classrooms on a term by term basis; this includes a brief presentation. To provide guidance and learner support to beneficiaries on usage of electronic resources as required.
-Meeting with new and potential clients to increase awareness of Examinations products and services provided by the British Council.
-Creating and maintaining baseline data for all exam materials and update as needed of all exams received and dispatched on a day to day basis.
-Ensuring that the IGCSE and ESOL exams are administered effectively which includes provision of venues for practical and oral exams.
-Preparing scorecard materials and ensuring data is collated by Exams Support staff on a quarterly basis. Conducting daily reconciliation for all Customer Service staff and identifying any discrepancies.
-Managing escalated complaints and analyzing customer feedback
-Ensure Customer Service standards and policies are integrated into the Lebanon team job descriptions and that all colleagues apply Customer Service standards and policies in their interaction with customers.
-Proactively engage with project managers and business teams to acquire up-to-date knowledge of projects, products and businesses and circulate these to the customer services team across Lebanon in compliance with Customer management Framework and regional Customer services policies and standards.
- Collecting and maintaining regional data and reports, & studies relevant to the Transport Team’s technical monitoring report.
- Resolving any issues & obstacles in Transport & Trade facilitation issues.
- Managing Communication with all departments.
- Organizing and categorizing the major road, rail, air, & maritime transport routes & networks that connect the Arab countries.
- Manage / administer Program Performance and Monitoring for IESC’s Access International Markets through Information Technology program (AIM-IT).
- Work with Client Manager and Deputy Chief of Party to collect and maintain baseline data for clients and other organizations.
- Monitor progress against plan for client and service targets.
- Complete client surveys to identify and record client results. Supervise Accountant/Administrative staff as relates to monitoring and evaluation.
- Prepare activity reporting for USAID. Maintain communications with IESC-US’s Monitoring and Evaluation Manager.
- Establish and maintain project data and client files.
- Supervise office admin as relates to office management.
GPA 2.3