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Khalil Hussein, operation manger

Khalil Hussein

operation manger·mastara

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 2 months

operation manger

March 2024 - Present

mastara

Al Kuwait, Kuwait

I found this job using Bayt.com

March 2024 - Present

Company industry:
Business Consultancy Services
Job role:
Management

Assistant Operations Manager

August 2021 - Present

mastara

Al Kuwait, Kuwait

August 2021 - Present

customer service manger
direct contact with the customers
scheduling meeting with the customer and a coordinating with the representative.
preparing reports for the sales department plus monthly sales report.
Company industry:
Business Consultancy Services
Job role:
Management

Operation Manager

August 2021 - Present

Mastara

Al Kuwait, Kuwait

August 2021 - Present

Increased budget efficiency by optimizing resource allocation and streamlining
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operational processes.
Improved customer relationship satisfaction by \{20%\} through direct interactions with \{50\}
clients.
Ensured timely delivery to customers, maintaining a \{5%\} reduction in turnaround times
from fabrication to final delivery.
Coordinated installation meetings and verified installer quality across \[400\] customer
sites.
Oversaw fabrication workshops and final delivery for \[1200\] projects, ensuring quality and
timelines. operations leader skilled
in workshop oversight, installation
management, and team leadership.
Successfully increased operational
efficiency by 20% and consistently
exceeded performance targets,
delivering seamless project execution
and fostering positive customer
relationships. Committed to driving
organizational growth through strategic
planning and effective communication.
Company industry:
Business Consultancy Services
Job role:
Management

Call center

February 2020 - July 2021

Ooredoo

Al Kuwait, Kuwait

February 2020 - July 2021

Improved customer satisfaction by \{20%\} by responding to \{100\} incoming customer calls
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daily.
Answered questions and inquiries.
Troubleshot problems, provided information, and handled complaints regarding the
organizations products & services.
Managed support for \[5\] product lines and service queries to assist a diverse customer
base.
Resolved \[98\]% of customer complaints on first contact, enhancing service satisfaction at
Ooredoo.
Resolved 85% of customer complaints on first contact, enhancing service satisfaction at
Ooredoo by managing support for 5 product lines and handling 100+ daily inquiries.
Managed support operations for 5 product lines, handling over 100 daily calls and
resolving 85% of customer complaints on first contact at Ooredoo.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center Agent

April 2019 - July 2021

ooredoo

Al Kuwait, Kuwait

April 2019 - July 2021

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Salesman

August 2018 - August 2019

Zara

Al Kuwait, Kuwait

August 2018 - August 2019

Increased sales revenue for womens clothing by \{15%\} by managing customer
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relationships and promoting seasonal collections.
Boosted customer satisfaction by \{15%\} by efficiently addressing \{200\} customer
requests monthly.
Increased womens clothing sales revenue by 15% through managing customer
relationships and promoting 4 seasonal collections annually at Salesman.
Boosted customer satisfaction by 15% by resolving 200 monthly customer requests
efficiently at Salesman.
Company industry:
Retail & Wholesale
Job role:
Sales

Salesman

September 2017 - July 2018

Decathlon

Al Kuwait, Kuwait

September 2017 - July 2018

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Increased sales revenue by \{25%\} by optimizing product presentations and engaging with
\{100\} customers daily.
Enhanced customer satisfaction by \{15%\} by effectively supporting \{200\} customer
requests within \{30\} days.
Increased sales revenue by 25% by optimizing product presentations and engaging with
100 customers daily.
Enhanced customer satisfaction by 15% by supporting 200 customer requests within 30
days.
Company industry:
Retail & Wholesale
Job role:
Sales

Sells man

August 2016 - May 2017

Azadea

Hawali, Kuwait

August 2016 - May 2017

Sells man
Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Salesman

January 2016 - January 2017

BOGGI MILANO

Al Kuwait, Kuwait

January 2016 - January 2017

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Increased sales revenue by 20% through strategic upselling of suits and casual clothes at
Boggi Milano.
Improved customer satisfaction by 15% by efficiently resolving 100 customer requests.
Increased sales revenue by 20% through strategic upselling of suits and casual clothes at
Boggi Milano, driving an average monthly sales volume of 100 units.
Improved customer satisfaction by 15% by efficiently resolving 100 customer requests,
boosting repeat customer rate by 30%.
Improved customer satisfaction by 15% by resolving 100 customer requests
increasing repeat business by 10%.
Increased sales revenue by 20% by upselling 300 suits and casual clothes monthly at
Boggi Milano.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Arab open University

January 2023

January 2023

Bachelor's degree, Business Administration

Kuwait

GPA (point): 2.77 out of 4

GPA (point): 2.77 out of 4

no project

Arab Open University - Kuwait

September 2016

September 2016

Bachelor's degree, Administration And Management

Kuwait

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

Hello, I started sutady on Arab Open University on Sep 2016 marketing for 2 years after that I change to management on 2018 and i finsh my study on Fed 2023.
View attachment

Skills

Service
Expert
Service
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
PeopleSoft CRM
Expert
PeopleSoft CRM
Expert
operations
Expert
operations
Expert
good on control on the employee
Expert
good on control on the employee
Expert
good communication with customer and work under pressure
Expert
good communication with customer and work under pressure
Expert
manger of operation
Expert
manger of operation
Expert
Service
Expert
Service
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
PeopleSoft CRM
Expert
PeopleSoft CRM
Expert
operations
Expert
operations
Expert
operation manager
Intermediate
operation manager
Intermediate
Customer serves, call center and operations
Expert
Customer serves, call center and operations
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Training
Mastara
curtain and blind
Aug 2021

Hobbies

  • team work
    achieve the target for task , mange the time , team work and group.