Corporate Account Manager
Home Centre - Landmark Group
مجموع سنوات الخبرة :19 years, 7 أشهر
Corporate Unit Manager - Landmark Arabia Group - (Home Centre Concept) Dec 2020 - Sep 2023 - Saudi Arabia
Working out clients’ needs and displaying or demonstrating products, using samples or catalog, and emphasizing salable features. (Home Furniture & House Hold products).
• Responsible for all the coordination and communication with consultant, Contractors and clients and maintaining excellent relationships with clients.
• Quoting and negotiating prices and credit terms and preparing sales contracts for orders obtained.
• Follow up with (VM) visual merchandiser to visit site for preparing project site layout.
• Follow up with inventory controller team to inquire about available stocks for project items.
• Plan to meet client need and prepare sales action plan and schedules.
• Prepare and deliver technical presentations and follow up on sales activity.
• Excellence personality able to adapt the social relationship with the client.
• Communicate with the management team to keep them informed about client needs, sales, the market, and competitors through the use of appropriate reports and recommendations.
• Respond to sales inquiries and concerns by phone, electronically or in person and Follow-up the opening of outlets selling new and increasing the number of clients.
• Ensure clients service satisfaction and good client relationships.
• Lead the effort in the assigned region to grow market share, play a business development role in winning new projects and works diligently to strengthen and broaden existing client relationships.
• Manage the gift cards projects across the region retail outlets & B2B through strategic relationships agreement for corporate deals and Employees loyalty programs: ARAMCO, STC, SABIC, MAAADEN, TASNEE, ROYAL COMMISSION, SIPCHEM.
Key Account Business Manager- IKEA - IKEA Business Department
Dec 2015 - Nov 2020, Khobar, Saudi Arabia
• Create a better everyday life for people, that’s the IKEA vision. I have mush experience in running a department along with a wealth of knowledge & potential to optimize sales & profitability across the store.
• Lead and manage a team of fully engaged, multi-skilled professionals to create an exceptional service package to enable the client to have an amazing shopping experience that totally matches their demands.
• Follow up with all HFB’s department (Categories) of furniture & household to complete the project design & pricing. Also check the stock availability in general by following up with logistics team & follow up the processing items collection & transactions. Also follow up with customer service department to complete the delivery & assembly process in collaborations with FLOW team to complete the installation process.
• Create accounts for clients to complete all the operations steps & sales method until handover deal, then follow up with finance & IT department to coordinate & arrange clients’ accounts.
• Check project area facilities & site readiness before delivery and then manage the project through the supervision of containers unload & installation processes & organize the stock until handover.
• Follow our corporate projects from beginning until signing client’s satisfaction.
• Create & support outdoor sales the store promoting & increasing the corporate clients & our store share.
• Handle B2B complaints & help/ consultants.
• Achieve/ exceed the set goals yearly for the past 5 years with my team.
• Maintain & overview all inbound & outbound operations.
• Prepare & analyze our HFB’3 - KPI’s.
• Overview & actions for daily sales.
• Prepare & present the weekly & monthly reports.
• Coordinate with all levels of Business Organization to increase the members for IKEA Business inside & outside store.
• Coordinate with all functions in the store to achieve & exceed the allocated sales target & best service result towards our clients.
• Visit competitors to know prices & their effect into our sales to adjust our prices to maintain our market share.
• Use (NAVISION) program.
Senior Project Engineer - Al Shaya Enterprises (Sanitary ware & Tiles Division, Nobilia Kitchens from Germany. Home & Office Furniture & Interiors.
March 2011 - Nov 2015, Khobar, Saudi Arabia
• Represent the company in Eastern Province in all matters relating to the project process including proposal generation, client relations, vendor relations, project startup & project closing.
• Execute Turnkey Projects with focus on entire Office Furniture, Kitchens, Sanitary ware, and Tiles range.
• Possess through knowledge of construction industry, structure trends, and issues to ensure full discovery & understanding of client’s primary business goals, operations, challenges, and requirements.
• Cultivate effectives business relationships & communicated full scope of Al Shaya OFD solutions & services to meet clients demands subsequently achieving company sales objectives, increasing sales volume & market share.
• Contact key decision makers & develop positive relationships to secure the sales of Al Shaya’s offerings.
• Monitor project implementation progress, including execution conditions, clients need, and provided progress & execution updates to client & management.
• Generate new leads in the Eastern Province, especially in Jubail area such as Manufacturing Plants, Factories, High-tech industries, Petrochemical’s, and Residential Areas.
• Conduct sales meetings with clients & develop requirements as per client taste & selections.
• Review requests for proposals for clients.
• Create project plans, including deliverables, activities, timelines & budgets.
• Site visits & assessment & coordinate delivery & installation schedule.
• Manage all project phases, including initiation, planning, execution, monitoring, control & closure.
• Ensure milestones are successfully met & provide scheduled & on- demand status reports & updates to clients & management.
• Tailor processes to meet the needs of individual projects.
• Follow up with design department, installation & technical department.
• Prepare monthly status reports & present them to upper management & prepare annual business plan
• Facilitate resolution of issues & roadblocks & provide pre-sales support.
• Using (SAP & CRM) programs.
Showroom Manager & B2B Sales Consultant
Creative Closets - member of Maan Aljasser & Co Woodwork Customized Industries designs & Manufactures high quality wooden products such as: Wooden Closets, Kitchens units Bathroom Vanity Cabinets, Decorative Panels, Bedroom sets and other bespoke items and services.
March 2006 - Feb 2011, Saudi Arabia
• Is to be customer’s first choice in customized furniture solutions, that’s the Creative Closets vision.
• Coordinate the business management throughout the showroom (customers & company & staff)
• Monitor the market & submit the recommendation to improve the business.
• Build good relations with the clients in the market.
• Make the sales studies & competitors’ analyses to lead the business to achieve the goals.
• Calculate monthly & quarterly sales forecasts & evaluate customer trends.
• Prepare weekly & monthly reports
• Provide induction for new employees in the Dept as per the company standard & job profile.
• Follow up with pricing & design department to prepare the conceptual design and the project quotation.
• Coordinate the project with team to install mock up (Display Villa) Audit & TD, SCM supply chain materials.
• Follow up with site checker to take final measurements before the process of manufacturing.
• Follow up with factory to preparing the cut list to start manufacturing the items.
• Follow up with installation supervisor to complete the process of installation without any mistake.
• Using (Hisabat) Program
Project Site Supervisor - Al Tahjeer Limited Company (Construction - Natural & Artificial Stones - Marble - Granite), Designing, Fixing, Supplying, Maintenance & Cleaning of Building.
2004 - 2006, Doha, Qatar
• I worked at construction of building & finishing, civil working, site supervision on the installers of fixing natural & Artificial stones, Marble, Granite, Plastering, and cement blocks.
• Supply, fix & make, Décor, Interior Design & Décor works and Gypsum.
• Work with clients till handing over various projects.
• Bekaa Technical College: 2000-2003 Bekaa-Lebanon T.S "Superior Technician" in computer programm
• El Marj Secondary Public School: 1999-2000 Bekaa- Lebanon Lebanese Baccalaureate.