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khawla nadir, Guest Relations Executive•

khawla nadir

Guest Relations Executive•·Ramee Grand Hotel & Spa,

Bahrain

Bachelor's degree, English studies

Work experience

Total years of experience: 4 years, 3 months

Guest Relations Executive•

January 2025 - Present

Ramee Grand Hotel & Spa,

Manama, Bahrain

January 2025 - Present

• Welcomed and assisted VIP and regular guests, ensuring personalized service to enhance satisfaction and loyalty
• Coordinated with front office, housekeeping, and F&B departmentsto ensure seamless guest experience
• Managed guestfeedback, conducted follow-ups, and maintained recordsto support continuousimprovement
• Organized special events, guest amenities, and surprise momentsto elevate the overall guestjourney
Company industry:
Hospitality & Accomodation

Customer Order Taker

December 2022 - October 2024

Forever

Rabat, Morocco

December 2022 - October 2024

• Provide customers with estimated delivery dates and tracking information
• Maintain accurate records of confirmed ordersforfuture reference and follow-up
• Verify and review customer ordersfor accuracy, ensuring correct product details
• Confirm order details with customers via phone, email, or messaging
Company industry:
Marketing

Sales Assistant

January 2022 - November 2022

Marwa

Rabat, Morocco

January 2022 - November 2022

• Assist customers by providing product advice and recommendations
• Address customer inquiries and help with purchasing decisions
• Handle cash and card transactions, ensuring accurate payment processing
Company industry:
Hospitality & Accomodation

Education

University Mohammed V

June 2021

June 2021

Bachelor's degree, English studies

Morocco

GPA (point): 14 out of 20

GPA (point): 14 out of 20

I didn't not graduate but I finish at June

High School Moulay Ali Charif

January 2019

January 2019

Bachelor's degree, English Studies

Bahrain

Skills

CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVESTIGATION
Intermediate
INVESTIGATION
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Expert
French
Expert
Arabic
Beginner