Khedr Mohamed

• Generate 550+ qualified leads monthly through direct field engagement, driving first-time orders in targeted
zones across Riyadh and Jeddah.
• Achieve a 28% lead-to-customer conversion rate by promoting Keeta supermarket services through
structured on-ground sales campaigns.
• Conduct in-depth market research and area analysis to inform strategic expansion decisions and identify
high-potential locations.
• Negotiate with property owners and brokers to evaluate and secure optimal sites for new supermarket
openings.
• Produce competitor analysis reports and field intelligence briefings to support data-driven business planning.

• Provided exceptional customer support through phone, email, and chat, ensuring timely and professional responses.
• Effectively resolved customer complaints, enhancing satisfaction and loyalty.
• Accurately processed orders, returns, and refunds, contributing to a seamless transaction experience.
• Maintained comprehensive records of customer interactions and transactions, promoting accountability and transparency.
• Collaborated with team members to identify areas for improvement, boosting overall customer experience and service efficiency.
• Leveraged strong communication skills to assist customers in a retail environment, fostering positive relationships and repeat business.
• Adapted to various roles, including cashier and sales associate, demonstrating versatility in customer service and operations support.

• Verified and corrected customer address data to improve delivery accuracy and reduce failed delivery rates.
• Coordinated cross-functionally with customers, drivers, and fulfillment teams to resolve last-mile delivery
issues efficiently.
• Leveraged mapping tools to enhance location accuracy, contributing to improved delivery success rates.
• Tracked orders, communicated proactive delivery updates, and escalated complex cases to logistics teams.
• Maintained high customer satisfaction scores through timely, professional issue resolution.

• Managed high-volume customer inquiries via phone, chat, and email, resolving issues related to orders,
returns, and deliveries.
• Consistently met and exceeded performance metrics including satisfaction scores, handle time, and quality
compliance.
• Ensured full adherence to company policies while delivering accurate, empathetic, and efficient customer
support.

• Cultivated and nurtured relationships with clients, ensuring a deep understanding of their needs for exceptional service.
• Delivered engaging presentations of products and services, enhancing customer experience through informative tours.
• Offered valuable insights on market trends and pricing to support informed purchasing decisions.
• Maintained and organized client databases, ensuring accuracy and efficiency in record-keeping.
• Consistently met and exceeded sales targets, contributing to overall team success and fostering a results-driven environment.
• Adapted communication skills to effectively assist customers in various roles, including cashier and call center support.

• Provided exceptional customer service by addressing inquiries via phone and email, ensuring timely and professional responses.
• Scheduled appointments and managed records efficiently, contributing to streamlined operations.
• Directed calls to appropriate departments, enhancing communication and service delivery.
• Maintained confidentiality and adhered to organizational policies, ensuring a secure environment for clients.
• Collaborated with team members to identify areas for improvement, leading to increased service efficiency and customer satisfaction.
• Leveraged strong communication skills to foster positive relationships with clients and enhance overall experience.

• Handled inbound and outbound patient calls, scheduling appointments and providing accurate information
on hospital services and procedures.
• Coordinated with clinical departments to streamline patient experience and ensure smooth service delivery.
• Maintained accurate, HIPAA-compliant patient records and upheld data integrity standards.

• Prospected and qualified leads through cold calling, presenting residential property options aligned with
client needs.
• Built and nurtured strong client relationships to accelerate the sales pipeline and support revenue growth.
• Managed follow-ups and client inquiries, transitioning seamlessly from an accounting role within the same
organization.

• Managed accounts payable and receivable, ensuring accurate and timely processing of financial
transactions.
• Prepared monthly and quarterly financial reports in compliance with internal policies and accounting
standards.
• Performed account reconciliations, resolved discrepancies, and supported annual audit processes.
• Contributed to budgeting and forecasting activities to support financial planning objectives.