Bayt.com

كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
محمد خفاجة, Logistics Team Leader

محمد خفاجة

Logistics Team Leader·Noon

مصر

بكالوريوس, Law

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 4 أشهر

Logistics Team Leader

أكتوبر 2021 - حتى الآن

Noon

القاهرة، مصر

أكتوبر 2021 - حتى الآن

Handled day-to-day shipping and receiving overseeing the daily packages.
Planned and supervised the shipments from the network to end-user and scheduled daily and weekly routes.
Coordinated the dispatching of the drivers to accomplish daily delivery requirements.
Led the delivery operation team and supervised several hubs together.
Resolving problems, improving operations and providing exceptional client support.
Increasing customer satisfaction by resolving the delivery issues.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Operation Team Leader

سبتمبر 2021 - سبتمبر 2022

Atheel contact center

القاهرة، مصر

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2021 - سبتمبر 2022

-Manage day to day activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
-Work closely with the team, motivating and coaching them to reach the best results.
-Hiring the new CSRs and train them.
-Evaluating the team performance.
-Hosting 1 to 1’s and team meetings.
-Report to the supervisor.
-Ensure training and development plans are maintained for all team members.
-Escalate any appropriate problems to senior management.
-Support the Senior Manager to highlight operational risks and areas for improvement.
-Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

Sales Team Leader

أبريل 2019 - مايو 2020

Egyptian Culture Center

القاهرة، مصر

أبريل 2019 - مايو 2020

•Develop team strengths and improve weaknesses.
•Identify team goals and evaluate team progress
•Organize team initiatives
•Prepare sales reports.
•Set sales targets and motivate sales team.
•Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.
•Ensure company goals and objectives are being met by each employee and provide constructive feedback
•Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.
مجال الشركة:
التعليم العالي
الدور الوظيفي:
المبيعات

Senior Sales Executive

ديسمبر 2013 - ديسمبر 2018

Vodafone - Egypt

القاهرة، مصر

ديسمبر 2013 - ديسمبر 2018

-Mentored new sales associates to contribute to the shop’s positive culture.
-Actively pursued personal learning and development opportunities.
-Operated a cash register for cash, check and credit card transactions
-Determined customer needs by asking relevant questions and listening actively to the responses.
-Handled all customer relations issues in a gracious manner and in accordance with company policies.
-Educated customers about the brand to incite excitement about the company’s mission and values.
-Resolved all customer complaints in a professional manner whilst prioritizing customer satisfaction.
-Alerted customers to upcoming sales events and promotions.
-Followed up with customers each week to verify that they were satisfied with purchases.
-Welcomed customers into the shop and helped them locate items.
-Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

call center representative

يوليو 2010 - سبتمبر 2013

Orange

القاهرة، مصر

يوليو 2010 - سبتمبر 2013

-Communicated directly with customers by phone, electronically.
-Investigated and resolved service issues and/or product problems.
-Kept records of customer interactions and actions taken including transactions, comments, inquiries and
-Handling complains.
-Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
-Attend mandatory training sessions to stay updated on product or company policy changes.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

sales representative

يناير 2008 - يناير 2010

Ravin

القاهرة، مصر

يناير 2008 - يناير 2010

-Greeted customers in a timely fashion while quickly determining their needs.
-Selected the correct products based on customer needs, product specifications and applicable regulations.
-Contacted new and existing customers to discuss how their needs could be met through specific products and services.
-Built relationships with customers and the community to promote long- term business growth.
-Displaying items
-Helping with promotions
-Making sure sales targets are met.
مجال الشركة:
الأزياء والملابس
الدور الوظيفي:
المبيعات

التعليم

Ain Shams University

سبتمبر 2010

سبتمبر 2010

بكالوريوس، Law

مصر

المعدل التراكمي (نسبة مئوية): 72%

المعدل التراكمي (نسبة مئوية): 72%

Egyptian Law
عرض المرفق

Skills

Operation
Expert
Operation
Expert
Development
Expert
Development
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
ACADEMIC
Intermediate
ACADEMIC
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
operation
Expert
operation
Expert
leadership
Expert
leadership
Expert
office
Intermediate
office
Intermediate
time management
Expert
time management
Expert
Operation
Expert
Operation
Expert
Development
Expert
Development
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Management Development
American Tech And Management University (ATMU)
Mar 2020
Human Resource
International business school of Scandnavia
May 2019
Leadership
American Tech And Management University (ATMU)
Jan 2020

التوصيات

alaa Mohamed

سبتمبر 2019

سبتمبر 2019

sales rep•Colleague

mohamed was one of the best sellers in our company he used to achieve monthly target with full support to his team and agents in another stores

الهوايات والاهتمامات

Traveling , reading