Transport and Customs Supervisor
MSF - Medecins Sans Frontieres
Total years of experience :20 years, 0 Months
Plan and supervise the day to day activities and administrative, running of the clearance and transportation processes of medical and non-medical goods.
• Act as a forwarding agent with liaison with clearing agents through follow-ups of all importation process in order to release the goods.
• propose best routing for local transport taking in consideration nature of goods and timing and participates in the network for cargo transportation possibilities with the others sections.
• Organize regular market consultations and tenders on transport local market (Road, Air …)
• Responsible for the reception of international freight
• Plan, prioritize and organize the shipment of goods purchased locally and managing all related administration documents
• Communicate with customers, prioritize transport according to their needs.
• Coordinate and lead the team including the daily workers, drawing up working schedule and organizing and leading team meetings.
• Supervise along with the HR the associated processes (recruitment, training/induction, evaluation) of the staff in order to ensure both the sizing and the amount of knowledge required.
I was the first and only staff in the logistics dept. for few months; therefore, personally did all related to the logistics dept. from A-Z in the project.
• I established the warehouses, starting from renting the locations and negotiating agreements, and alone - before we had staff- supervised the warehouse and the related activities (registrations, maintenance, reception, shipments, daily workers, etc..).
• Made all furniture and appliances procurement for the offices and warehouses, in addition to the services agreements.
• Trained Syrian staff inside Syria - remotely - for using and applying reporting tools, using advanced Excel spreadsheets.
• Trained and supervised the staff for timely and accurate stock count, preparations, and maintenance of the medical and logistical items and all activities inside the warehouse, trained staff for using the ERP system used at the org.
• Communicated with hospitals inside Syria for the needs and delivery of the cargoes, and getting the weekly and monthly reports from them.
• Approached and selected suppliers for purchasing items inside Syria, either through a third party or through the hospitals' liaison officers after analyzing collected offers.
• Centralized order requests, internal requests, stock requests or quotation requests and processed them using ERP system.
• Received pipelines from the local medical purchaser regarding orders receptions timing to prepare for the next outgoing shipments and stock analysis.
• Planned and executed the process of procurement and supplies for logistical needs.
• Evaluated logistical items prices and services for the best price quality.
• Planned and supervised the preparations of the shipments according to the forecasted needs, prepared the related documents, booked for freight and supervised loading, and followed up shipment up to their destination in Syria, and joined the shipments up to the connection loading area whenever needed.
• Processed all requirements for getting approval from Authorities for sending shipments across borders to the supported hospitals inside South Syria.
• Prepared and supervised shipments items packing and documents related to shipment, and followed up with hospitals on their received shipments, followed up complaints and confirmation upon receiving the shipments.
• Ensured formal validation and follow-up of invoices, and their correct registration in accountancy.
• Took part in the preparation of the project’s activity reports.
• Provided the monthly supply reporting.
• Took part in preparing for the new fiscal year’s anticipated budget based on history and anticipated needs.
• Managed the purchase of the required machinery and raw materials, including shipping, clearance, and payments through the agreed methods.
• Managed distribution of products including all the logistics processes included on a timely manner.
• Managed the showroom for direct sale, making sure all products are ready on a timely manner and according to the requirements of the customers.
• Calculated cost and prepared spreadsheets reports for the incurred cost and profits, participated in pricing of the range of the products.
Provide all the service for the committee related to supplying the needs of different projects and programs working under the committee management in both Irbid and Mafraq cities;
• Received the purchases requests from the requesters, made sure all information on the PR is clear and accurate and the fund reference and budget is valid.
• Assigned a serial number for the purchased requests and proceeded after receiving the approval of the request by the responsible personnel.
• Decided on the method of purchase according to the amount weather direct purchase or a process of comparison (Bid Analysis).
• Proceeded purchases by requesting quotations, and provided all required docs according to the internal and the recognized business requirements.
• Delivered the purchases to the requesters and kept track of the supply chain.
• Assigned tag numbers for inventory tracking on the applicable items.
• Followed up on payments with finance as to have the payment closed to the supplier.
• Managed the vehicles movement and whenever needed the distribution of the purchased items to the committee working sites.
Participated from the beginning in building the ERP system for the company to implement for the work planning and follow up.
• Products & Supplies issues;
• Monitored the inventory and plan for the requirements.
• Obtained and negotiate products offers and specs.
• Obtained samples for testing and Quality Approval.
• Arranged for orders and qtys to be ordered according to inventory status and demand.
• Provided further information to financial and stores depts. on qtys received and any logistical costs.
• Followed up the orders terms and status, and delivery dates with the suppliers.
• Took part in designing the ERP system to generate and track Purchase Orders.
• Contacted suppliers for any claim on materials supplied and negotiated compensation.
• Participated in tendering ( select) procedures being part of finalizing final outline, announcing, receiving bids, set the committee schedule for opening the bids, announcing the bid winner, provide bidders with name of winning bid, create the contract, follow up supply.
• Prepared cost analysis reports and monthly reports for the purchased materials.
• Provided the QA dept with reports for non-conformity materials or non-complying suppliers.
• Logistics and freight issues;
• Created a system for following up orders and shipments, as there was no ERP system at the beginning of my work.
• Obtained and negotiated freight offers. (Have reduced the freight cost at a noticeable level).
• Advised suppliers to prepare the shipping documents to conform to LC terms and Jordanian customs laws.
• Followed up incoming shipments and updated the “Logistics Follow-up Data Sheets” accordingly.
• Followed up with the clearing agents for the clearing process of the incoming shipments.
Logistics & Office Manager
Logistics Manager
May/2007 - January /2008
“I was appointed to set up the logistics section in the company; part of the company plan of expanding”
• Freight issues; Reduced freight costs and saved a margin to cover some of the logistics section expenses.
• Obtained and negotiated freight offers.
• Was in charge of shipments follow-up & update (incoming, outgoing and cross).
• Was in charge of supervising preparations of the shipping documents to conform to the LC terms.
• Stock control;
• Was in charge of stock records.
• Coordinated with warehouse manager on new orders.
• Investigated shipments’ status and acted accordingly.
• Customers claims & Reverse logistics;
• Was in charge of studying claims of customers, and compensate according to the case.
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Office Manager
11/2005 - 5/ 2007
• Supplies: Sourced out products that add to the products variety served by the company, and deal with suppliers.
• Was responsible for the logistics of the company (freight, and documents related to the shipments including shipments covered by LCs.).
• Prepared charts using MS Excel to represent different studies and plans, and prepare initial information for setting budgets.
• Administration; Coordinated the work duties between employees and departments, responsible for the employees’ records, contracts and vacations, and other employees’ related issues.
• Acted as a personal assistant to the Managing Director.
• Managed the office internally (safety, purchasing, maintenance & cleanliness).
• Project owner of the moving of the office to a new location including all details (registration, communication requirements, and other services requirements) also took part in planning and executing work related to the new offices, and the required offices supplies.
Logistics Manager
May/2007 - January /2008
“ I was appointed to set up the logistics section in the company; part of the company plan of expanding”
- Managing and supervising logistics team towards achieving the best practice of the dept and the company.
Freight issues; Downsized freight costs and made a margin to cover some of the logistics section expenses.
Obtain and negotiate freight offers.
In charge of shipments follow-up & update (incoming, outgoing and cross).
In charge of supervising preparations of the shipping documents to cope with LC terms.
Stock control;
In charge of stock records.
Coordinate with warehouse manager on new orders.
Investigate shipments’ status and act accordingly.
Customers claims & Reverse logistics;
In charge of studying claims of customers, and compensate according to the case.
• Was in charge of membership issues.
• Participated in producing (the MICE web directory), uploaded material to the website and arranged them for easy usage by web browsers.
• Participated in preparing and coordinating various meetings and conventions (contact invitees, hotels and service providers).
• Provided required reports for the funding organizations (USAID) such as inventory sheets.
Executive Assistant
• Prepared full documents concerning the contracts made under the MOU with the UN to be presented to the UN.
• Prepared the documents for tendering process for submitting to the UN under MOU agreement.
• Followed up and coordinate with employees on the new orders and contracts up to the execution of the contract.
• Established a complete filing system for the company and archived all old files according to the new system.
The Impact of Airline Companies' Joining the Airline Alliances on the Quality of Their Performance - A Field Study Applied on the Arab Airline Companies
Bachelor Degree – B.A. in Business Studies (Systems Track). GPA: 3.14 /4 (Very Good) o The certificates both from Arab Open University and UK Open University. o The medium of instruction is English
It contained courses in translation from Arabic to English and vice versa, courses in grammar, writing and communication skills, literature, and other cultural subjects. Concentration was mainly on writing and speaking skills based on grammar.
Pedagogical Methods special for teaching the English Language